Property Management

4 weeks ago

Falkirk, United Kingdom Link Group Limited Full time

**Property Management (Factoring) Officer**

3 Permanent Posts available

Location: These posts are based in the Falkirk office, with hybrid remote working.

**Salary**: £35,146.00 to £43,814.00 per annum (dependent on skills and experience)

Hours of Work: 35 per week, Monday to Friday.

C~urb Factoring, a key division of the Link Group, is seeking dedicated Property Management (Factoring) Officers. C~urb Factoring delivers exceptional services to a wide array of mixed-tenure developments throughout central Scotland. At C~urb, we place people at the core of our mission. Our award-winning social enterprise thrives because of our talented team. As we continue to expand, we are committed to helping our people achieve their best and reach their full potential.

**Role Overview**:
The Property Management (Factoring) Officer role is multifaceted and dynamic, requiring adept management of competing demands and complex issues. You will engage with a diverse customer base, striving to enhance communication and foster strong relationships.

**Key responsibilities include**:
Overseeing a portfolio of factored developments and engaging directly with customers, ensuring compliance with legislation and delivering service improvements. While providing frontline services to resolve a variety of enquiries and complex issues. Coordinating common repairs, including consultations, owner updates, accurate invoicing and contributing towards debt recovery initiatives.

Working closely across our group to ensure service delivery, meeting deadlines, to drive continuous improvement. Engaging with customers and stakeholders through e-newsletters and owner meetings to improve relations to meet service delivery requirements and manage expectations.

Join us at C~urb Factoring and be part of a team where your contribution is valued, and your professional growth is supported. Help us continue our mission to deliver outstanding service and make a positive impact in the communities we serve.

**About You**

You will have previous experience in a property management environment with a high standard of education and thrive in a team setting. Have excellent time management, communication, numeracy and organisational skills. Collaboration is key, and you will work closely with others across our group. We value open communication, mutual support and the sharing of ideas to continuously improve our services. If you thrive in a team-oriented environment and are committed to excellence and innovation, we encourage you to join us and contribute to our ongoing success.

Relevant experience of providing a frontline service to a range of customers is essential for this role. Ideally with experience of property management, handling complex customer enquiries and arrears recovery. Ability to manage your own workload, able to respond to changing priorities to meet our service goals and deadlines. A team player, able to build good relationships, ensuring effective communication and improve working practices across departments. A good level of understanding of Housing and/or Factoring legislation, experience of using MS Office, and be able to accurately use records management IT systems.

In return, you will be part of an award-winning group of companies delivering affordable housing and related services throughout Scotland. With a range of benefits including; flexibility of hybrid working with the opportunity to work from home three days a week, option to buy and sell holidays, and a contributory pension, in addition to the advertised salary.

You will be offered the opportunity to enhance your skills and knowledge through employee training and development. You can expect to work in a supportive, trusting and transparent working environment, with the autonomy to offer creative and innovative solutions whilst maintaining Link’ s values; Responsibility, Empathy, Social Impact, Participate, Equity, Challenge and Transparency.

C~urb Factoring, part of the Link Group, operates throughout the West, Central and East of Scotland.

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