Engagement Officer

6 days ago


London, United Kingdom ZSL - London Zoo Full time

ZSL - London Zoo
- London**Contact**:
**Sector**:

- Education**Type**:

- Paid**Contract type**:

- Part-timeRole Profile

ZSL is looking for an Engagement Officers to play a crucial role in the visitor facing journey at ZSL London Zoo. They will be responsible for guest welcome, the manning of walk through exhibits in conjunction with the animal teams, delivery of the daily talk programme, pop up immersive experiences and seasonal events.

We have multiple positions available as follows:

- One position working 2 days a week (Saturday - Sunday)
- One position working 4 days a week (Friday - Monday)

Main

**Responsibilities**:

- Welcome guests/visitors and create a safe, relaxed and fun environment for their visit
- Entertain and engage guests through the delivery of animal talks, tours, experiences and activities.
- Be the first point of call for overseeing any guest issues i.e. late comers to experiences, complaints etc.
- Leading the daily volunteer team in the stewarding of animal exhibits.
- Ensuring the highest standards of customer care and engagement are maintained across the team at all times.

Person Specification
- Able to demonstrate equivalent critical skills based on experience (i.e. animal welfare, conservation, performing arts, hospitality etc)
- Experience in delivering formal/informal talks and activity
- Experience of working with volunteers
- Experience working with children or young people in either a formal or informal environment is essential.
- Experience in delivering excellent customer service
- Experience of working in a fast-paced visitor attraction

**What do we offer?**

You will have access to a blended program of Wellbeing initiatives, including confidential access to our 24/7 Employee Assistance Program as well as regular webinars and activities around mental, physical, social and financial wellbeing. The opportunity to be part of an organisation that is committed to improving diversity and inclusion.

Other benefits include 25 days holiday, life assurance, stakeholder pension (employer contribution is matched up to 12%), complimentary zoo tickets with a 30% discount in shops and online, subsidised canteen, enhanced paternity and maternity leave, season ticket loan, cycle to work scheme, subsidised gym membership and access to a wide range of learning and development opportunities..

Ultimately, you’ll know that you’ll help us to inspire, inform and empower people to stop wildlife going extinct.

**Salary**:4 days a week - £20,433, 2 days a week - £10,216
- The Zoological Society of London is a charity registered in England and Wales: no. 208728_



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