Engagement Officer
3 days ago
We are currently recruiting for an Engagement Officer to work for our client based in Shepherds Bush in London. This is currently an ongoing temporary position to start **immediately**. The role is paying a competitive £13.40 p/h and is officer based 5 days a week.
**WHO WILL YOU BE WORKING FOR?**
Our client is a UK-wide training and education organization, providing professional qualifications in a range of expert fields.
**WHAT WILL YOU BE DOING?**
- Frequent review of engagement trackers to ensure to ensure accuracy of data
- Regularly contact students who fall below the required level of engagement
- Track student responses/outcomes on Microsoft Forms
- Constantly review contact details and escalate as appropriate in line with process
- Support students through any onboarding challenges/process with the students
- Responding to students queries via case management system (Salesforce)
- Attend weekly engagement meetings and follow up on any actions that arise
- Actively support students in any conversation/correspondence to promote international student well-being***:
- Follow up calls with students who have not submitted or sat end of term summative assessments
- Coordinating the school student disciplinary process working with the Heads of Programmes and Directors of Programmes
- Working with the Personal Tutors to refer students who are struggling academically following review of “at risk” register
- Working with learning support team by signposting students who require mental and wellbeing support
- Working with the Campus Experience Manager and Students Association to deliver engaging student events online and at school locations
- Assisting with the co-ordination of programme orientations and other welcome events
**ABOUT YOU**:
- A student-centric, service culture attitude
- Excellent written and verbal communication skills
- Confidence in speaking over the phone and face to face
- The ability to read and manipulate data sets
- Excellent relationship building skills
- The ability to effectively plan, organise and prioritise workload
- The ability to work well in a team and be collaborative
- Excellent computer/IT skills
- Self-motivated
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