![MAL](https://media.trabajo.org/img/noimg.jpg)
Customer Care Administrative Assistant
3 months ago
MAL is a FinTech business offering loans to UK residents, using Open Banking technology to make responsible lending decisions. We are looking for intelligent, hardworking, and motivated people to join us.
As a Collections Administrative Assistant, you will play a crucial role in our team, assisting in the efficient management of our collections processes. You’ll work closely with the Collections Manager to ensure timely and effective resolution of outstanding accounts. This role offers an excellent opportunity to contribute to the financial health of our organisation while gaining valuable experience in the collections field.
**Key Responsibilities**:
- Assist in the day-to-day operations of the collections department.
- Contact customers with outstanding balances and facilitate effective communication to resolve payment issues.
- Collaborate with internal teams to gather information relevant to account resolution.
- Communicate effectively with third party organisations to provide accurate account updates.
**Your Profile**:
- Strong organisational and multitasking skills with attention to detail.
- Proven experience in an administrative role, preferably within a collections environment.
- Excellent communication and negotiation abilities, including the capability to create engaging content
- Ability to work independently and collaboratively within a team.
**What we offer**
- Training and development budget
- Casual dress
- Free breakfast days
- Local discounts
- Flexible hours but ideally 9am-2pm Monday-Friday
**Job Type**: Part-time
**Salary**: Up to £17,000.00 per year
Expected hours: 30 per week
Schedule:
- Monday to Friday
- Weekend availability
Work Location: In person
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