Customer Service Advisor
4 months ago
**Job title**:Customer Service Advisor
**Internal job reference**:SS/J9269
**Contract type**:Permanent
**Salary**:£20,000 - £22,000 DOE
**Location**:Leeds City Centre
**Overview**:
Are you an experienced Customer Service Advisor looking to make a move into a business that really cares about its people? Have you worked in an FCA regulated environment?
We have an exceptional opportunity for multiple Customer Service Advisors to join one of our well-established and growing clients in Leeds city centre This is not your average customer service job - you will go through incredibly thorough training and can really develop your skills and progress within the business.
This role is Monday to Friday 8am - 2pm or 12pm - 6pm. You will also work 1 in 4 Saturdays (paid overtime).
**Key responsibilities**:
- Responding to a high volume of inbound and outbound calls
- Showing empathy to customers and helping them set up repayment plans in accordance with FCA regulations
- Updating customer details on the in-house CRM system
- Providing excellent levels of customer service at all times
**Experience and attributes required**:
- Previous experience in a call centre, preferably in an FCA regulated environment
- Ability to show empathy to customers and deal with difficult situations
- Excellent communication skills
- IT literate, with experience of MS Office and CRM databases
**Perks and benefits**:
- Starting salary of £20,000 - £22,000 DOE
- Bonus scheme based on call quality
- Free gym membership
- Reduced working hours for full-time pay
- Free onsite parking
- Industry-leading training and regular coaching with team leaders
- Company events and opportunity to get involved with charity
**Job Types**: Full-time, Permanent
**Salary**: £20,000.00-£22,000.00 per year
**Benefits**:
- Canteen
- Casual dress
- Company events
- Company pension
- Free parking
- Gym membership
- Health & wellbeing programme
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus scheme
- Performance bonus
Work Location: In person
Reference ID: SS/J9269
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