Sendiass Triage and Information Officer

5 days ago

Chatham, United Kingdom Medway SENDIAS Full time

**SENDIASS Triage and Information Officer, Medway SENDIAS Service**

Home-based within Medway area
Up to 16 hours per week (part-time)
£23,199 FTE per annum (**£10,032 part time hours per annum based on 16 hours per week**) + £480 (£207.57 pro rata) homeworking allowance

Permanent Contract

**Are you committed to supporting children and young people with SEND? Do you have effective and empathetic communication skills? Are you solution focused and passionate about making a difference? If so, Family Action has an exciting opportunity and would love to hear from you.**

At Family Action we transform lives by providing practical, emotional and financial support to those who are experiencing poverty, disadvantage and social isolation. We have been building stronger families since 1869 and today we work with more than 60,000 families in over 150 community-based services, as well as supporting thousands more through national programmes and grants.

We are looking for a motivated, passionate and committed Triage and Information Officer for our SENDIAS service in Medway. You will demonstrate experience of working with families with additional needs and a drive to empower parents, carers and young people.

This role is to provide up to date, local and national information, make an initial triage judgement about the appropriateness and urgency of any requests for service, and signpost to other services as appropriate, taking advice from the Project Lead as necessary.

**Your impact**

With a solution focused approach, you will provide signposting support for families and young people in relation to education, health and social care related matters. There is a requirement for the post holder to undertake Level 1 Legal Training (IPSEA), which typically comprises e-study of up to 30 hours and face-to-face training for one day funded by the service within 3 months of being in post.

The post holder will be expected to maintain confidentiality and impartiality at all times and may from time-to-time experience contact with families that could be upsetting and challenging.

As part of your role, you will triage which initial enquiries will be required to be converted for case work and these will be allocated to Case Officers, who are IPSEA L3 trained.

You will provide valuable administrative support to the Project Lead of the service.

**Your skills**

To join us as a Triage and Information Officer, you will have a recognised professional qualification (e.g., NVQ Level 3) in education, health, social work or equivalent, and evidence of a commitment to continuing learning and professional development.

You will have experience that enables you to empathise with/advocate for families of children/young people with additional needs, demonstrating highly developed interpersonal and active listening skills and first-rate verbal and written communication skills.

You will be computer literate and have a sound knowledge of social media and websites.

**What will we offer you?**

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect. If you share these values and behaviours and have the necessary skills then we look forward to hearing from you.

**Next steps**:

- **To learn more about Family Action**:check out our Recruitment Pack
- **To learn more about Family Action’s terms & conditions**:check out the Summary Terms & Conditions of Employment
- **To help us fulfil our commitment to encouraging diversity and promoting equal opportunities**:fill out our anonymous Equality & Diversity Monitoring Information survey

Closing date: Tuesday 20th February 2023 at 5pm

ID: 1081

**Job Types**: Part-time, Permanent

**Salary**: £23,199.00 per year

Expected hours: No more than 16 per week

**Benefits**:

- Company pension
- Free parking
- On-site parking
- Work from home

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Chatham, ME4 6BB

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