Customer Service Assistant

2 weeks ago


Northampton, United Kingdom University of Northampton Full time

**About the Job**

**Permanent - Part Time: 22.5 hours per week**

**Interview Date: 18 January 2024**

We are looking for a Part Time Customer Service Assistant to work within the fast-paced environment provided by Library, Learning and Student Services at the Waterside Campus.

You will act as frontline support, staffing service points, promoting support and services to students and staff and maintaining the learning environment.

Part time hours of work: 22.5 hours per week, on a rota basis between 8am and 8pm Monday to Friday and 10am to 5pm Saturday and Sunday.

We are an accredited Living Wage Foundation Employer and currently pay the real living wage. In recognition of this the salary for this post has been increased to pay the higher amount which currently supersedes the actual Grade 3 salary before living wage which is £20,880 - £22,214 per annum, pro rata.

**About you**

You will need to be self-motivated, conscientious and a good communicator. Your ability to actively listen to and support our customers will be extraordinary and your positivity and enthusiasm will ensure you fit right in with our fantastic, high-performing team.

**Qualifications**

Essential:

- GCSE level or equivalent

Desirable:

- 'A' Level or above

**Department**

Library, Learning and Student Services (LLSS) consists of the University Library (incorporating Academic Services and Service Development) and also the areas of Learning Technology, Learning and Teaching Enhancement, and Student Services.

The post is based within the Service Development team which includes Customer Service Assistants and Supervisors. Library, Learning and Student Services is based within the Learning Hub, an innovative library, study and teaching building at the new Waterside campus in Northampton.

**About Us**

Come to the University of Northampton and you will see that we do things a bit differently.

We are one of the youngest universities in the UK but we are already leading the way in adding value to society, which we call social impact. We have won multiple awards for our work in this area, among others, but what matters the most to us is ensuring that our students and graduates have the opportunity to make their mark on the world too. That’s why we were the first university in the UK to be named as a Changemaker Campus in 2012.

We want to break the mould of what Higher Education can be. This has led us to build a whole new University from the ground up that is designed to reflect the way that students actually learn rather than the way they are expected to learn. Waterside Campus opened in September 2018.

Our commitment to transforming lives and inspiring change is at the heart of all that we do.

**Right to Work**

Due to this criteria we regret that we are unable to offer sponsorship at this time.

**Equality**

The University of Northampton is committed to providing a vibrant, ethical and sustainable work, study and living environment that values equality, diversity and inclusion.

This commitment, along with our legal and moral obligations, provides an inclusive environment for staff, students and the public who may be affected by our activities.



  • Northampton, United Kingdom University of Northampton Full time

    **About the job** **Fixed Term for 6 months** **Part time - 25 hours a week** **This is an afternoon position with regular hours between 1pm - 6pm, Monday to Friday. Full training will be provided.** **Interview Date: 30 April 2024** As part of our Front of House Team, we are looking to recruit a Customer Service Assistant to provide excellent customer...


  • Northampton, United Kingdom University of Northampton Full time

    **About the Job** **Interview Date: 4 July 2023** We are looking for a full time Customer Service Assistant to work within the fast-paced environment provided by Library and Learning Services at the Waterside Campus. You will act as frontline support, staffing service points, promoting support and services to students and staff and maintaining the...


  • Northampton, United Kingdom K G Smith & Son Full time

    **We are looking for a motivated and reliable person to join in our busy sales team. Specialising in heating products as well as beverage gas, Calor gas agents and Air Products agents (industrial gases).** **Main Duties**: - Answering incoming calls and making outgoing calls**: - Liaise with customers face to face**: - Cash reconciliation**: - Resolve...


  • Northampton, United Kingdom Alliance Recuitment Full time

    We are working with a well established and growing company in Northampton who are looking to grow their customer service team and are looking for a confident and enthusiastic customer service advisor. This role will be working full time office-based hours and earning a competitive salary with great company benefits. **The role** - Speaking to customers and...


  • Northampton, United Kingdom ACS Staffing Solutions Full time

    Customer Service Advisor* Brackmills  Monday – Friday, 8:30am -17:00  Hourly Rate: £12.40  Temporary - Permanent Our Client Are you seeking a dynamic opportunity within a supportive team environment in Northampton? We are actively seeking a Customer Service Advisor to join our esteemed client, a reputable car parts business. The ideal...

  • Customer Service Advisor

    Found in: Whatjobs ES C2 - 1 day ago


    Northampton, United Kingdom ACS Staffing Solutions Full time

    Customer Service Advisor* Brackmills  Monday – Friday, 8:30am -17:00  Hourly Rate: £12.40  Temporary - PermanentOur ClientAre you seeking a dynamic opportunity within a supportive team environment in Northampton? We are actively seeking a Customer Service Advisor to join our esteemed client, a reputable car parts business. The ideal candidate will...


  • Northampton, United Kingdom Brook Street Full time

    Customer Service Admin Role: Brook Street are recruiting on behalf of our public sector client for experienced customer service representatives to join their helpdesk team. These positions will be split between working the office in Northampton town centre and working from home on a rota system. These are temporary contracts which are ongoing. Using your...

  • Retail Sales

    4 days ago


    Northampton, United Kingdom UKB4C LTD Full time

    _Retail Sales and Customer Service Assistant _ UKB4C LTD supplies online mail orders of car, caravan and camping accessories though our own websites as well as eBay and Amazon. We have an exciting opportunity to expand our online team. The role includes: Issuing refunds for returned orders Serving customers in person in our retail shop Full training will...


  • Northampton, United Kingdom The Range Full time

    As a result of our expansion plans and our continued ongoing success we are looking to appoint a full time Customer Service Supervisor. In this role you will oversee the Customer Service Desk and Tills. You will need to be polite and approachable, confident and can remain patient and calm in difficult situations. **What are we looking for?** To be...

  • Customer Service

    5 days ago


    Northampton, United Kingdom Gloverall Plc Full time

    **Gloverall has a rich history, dating back to 1951. Home to the original duffle coat, the foundations of the brand have been built on manufacturing timeless quality British heritage outerwear.** We have an exciting opportunity for a Customer Service and Warehouse Operative to join our small busy team based at our Earls Barton warehouse in Northamptonshire....

  • Customer Service

    3 weeks ago


    Northampton, United Kingdom Interaction Recruitment Full time

    We are looking for a Customer Service/Claims Advisor for a leading broker based in Northampton predominantly offering specialised car and home insurance products. The Role Customer involvement is key to the role, and you will need to possess a natural ability to build rapport. You will be required to manage and service all midterm policy changes and to...


  • Northampton, United Kingdom Match Recruitment Full time

    **Customer Service and Claims Advisor** **Salary: £22,000 per annum (for strong industry relevant experience, they will consider paying more). Plus various bonus schemes.** **Monday - Friday, 9am - 5.30pm (1 hour lunch). No weekends** **Northampton. Office based.** Match Recruitment are recruiting on behalf of their client based in Northampton. Our...

  • Customer Assistant

    2 weeks ago


    Northampton, United Kingdom M&S Full time

    **All the details** **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve. **Key Accountabilities** Serve our...

  • Customer Service

    5 days ago


    Northampton, United Kingdom The Best Connection Employment Group Full time

    **IMMEDIATE STARTS!!!** Our client based in Crick is currently recruiting Customer Service advisors to work in their control tower, this is an ongoing position. - ** £11.71 per hour**: - ** 09:00-17:00 or 11:00-19:00**: - Monday to Friday - Includes 1 in 4 Saturdays - Immediate start Main duties will include: - Dealing with bookings - Fielding...


  • Northampton, United Kingdom Recruitment Agenda Full time

    Customer Service Advisor Northampton Full time, permanent £23,500 per annum Agenda Partnership are working with a Northampton based business to recruit a Customer Service Advisor to join their expanding team. This business is NOT a contact centre, customer service in their business isn’t KPI’s and call times, this will include investigating, spend...

  • Customer Assistant

    Found in: beBee jobs GB - 2 weeks ago


    Northampton, Northamptonshire, United Kingdom Marks and Spencer Full time

    All the detailsThis is a temporary foods vacancyWeek 1 Monday Tuesday Saturday Week 2Thursday Friday Saturday Purpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice...

  • Customer Assistant

    Found in: beBee jobs GB - 2 weeks ago


    Northampton, Northamptonshire, United Kingdom Marks and Spencer Full time

    All the detailsThis is a temporary foods vacancyWeek 1 sunday monday tuesday Week 2 sunday monday tuesday Purpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of...

  • Customer Assistant

    Found in: beBee jobs GB - 2 weeks ago


    Northampton, Northamptonshire, United Kingdom Marks and Spencer Full time

    All the detailsThis is a temporary foods vacancy Week 1 sunday wednesday friday Week 2sunday wednesday Friday Purpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of...


  • Northampton, United Kingdom Impact Recruitment Ltd Full time

    **Customer Service Coordinator** **Northampton - NN3** **Maternity Contract** **08:00-17:00** **£23-25,000** **Are you experienced in coordinating customer's orders?** **Do you have a keen eye for detail and a high level of accuracy?** **_If this sounds like you, I have the perfect opportunity for you!_** This role offers an excellent opportunity...


  • Northampton, United Kingdom Action Express Full time

    Action Express are recruiting, come and join our team and become part of our success story! We are looking for a Customer Service Advisor Our employees are at the heart of what we do and we owe our success to our fantastic teams, that is why we need passionate, motivated and customer focused people like you. As a Customer Service Advisor you will be the...