Admin Assistant/receptionist

7 months ago

Shrewsbury, United Kingdom Midlands Partnership University NHS Foundation Trust Full time

Previous applicants need not apply

We currently have an exciting opportunity for an Administrator that is looking for a new challenge, and to work in an organisation that will help you develop and achieve your goals to become the best you can be.

The Community Mental Health Services are situated in the rural town of Shrewsbury, Shropshire. The Service offers mental health care and treatment across a variety of different age ranges. You may already live in Shropshire or are considering relocation to an idyllic semi-rural location.

You will be working alongside the Administrative Assistant’s support and will be expected to be able to use your own initiative and judgement, although you will be well supported by other Mental Health Admin staff and through the clinical and professional networks accessible through the community teams.

You will need to be organised and able to prioritise the competing demands of a busy team. You should be a calm, well-motivated person with a positive and flexible approach to your work and able to adapt to changing/challenging situations. The post involves contact with patients and their families either face to face or via telephone, so good communication skills are essential.

Utilise the patient administration system (RiO) on a daily basis keeping accurate records and booking of appointments

Carry out administrative tasks such as photocopying, scanning, uploading documents, typing

Use a variety of electronic systems (MS Office, RiO, MICAD, E-Proc)

Manage and deal with calls from service users, families, carers, and other professionals

Support the team in carrying out admin work requests via the centralised admin inbox

Reception duties including meeting and greeting service users, carers, relatives and visitors, as requested by the Admin Support Supervisor and/or the Admin Team Leader.

By joining Team MPFT, you will be helping your communities and in return for this, we will support you by;
Supporting your career development and progression

Excellent NHS Pension scheme

Generous maternity, paternity and adoption leave

Options for flexible working

Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional leave

Extensive Health and Wellbeing support and resources

If you work in our community teams, we pay for your time travelling between patients

Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate

Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates

Salary sacrifice bikes up to £2k

Free car parking at all trust sites

Free flu vaccinations every year

Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met)

And more. We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.

Please read and review the attached Job Description & Person Specification for further details on this role.

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