Older People’s Memory Clinic Administrator

1 week ago

Stockport, United Kingdom Pennine Care NHS Foundation Trust Full time

To provide an efficient and effective administration and secretarial support to the
Memory Assessment team as well as providing admin support across the wider
Community Mental Health Team as and when required and directed by the Business
and Administration Manager. The post holder will be required to use a variety of
Trust in house computer systems and provide a high level of customer care. To also
assist management teams in meeting trust targets where appropriate.
- Data inputting onto the PARIS Systems and being a point of contact for any

queries relating to a patients record
- To be responsible for the setting up and managing of the Patient Memory Clinics,

ensuring information is recorded accuracy with mínimal supervision
- Attend the Multi-Disciplinary Meeting with the clinical lead takes minutes and

action any outcomes following the meeting
- Process new referrals, discharges, updating patient records with minimum

supervision on relevant computer systems PARIS and update caseload report as
and when required
- To provide some secretarial support to the clinical lead and nurses as required
- Answering and dealing with telephone calls and passing to the relevant member

of staff and / or taking messages where appropriate and retrieving voice mail
messages and responding to callers.
- General administration e.g. filing, faxing, photo copying, collecting post and

distributing

proficient use of Microsoft Office packages.
- Diary Management
- Prioritising own workload to meet varied deadlines.

Stockport Memory Clinic is a busy ,fast paced caring environment where the needs of our service users is always priority.

We have a fantastic, supportive team who are passionate about Dementia Care and have a keen work ethic.

The Memory Service provide Initial Assessments of Memory, Diagnosis, Treatment and Post diagnostic support. We work closely with our Medical colleagues and also other teams within the Community Mental Health Team and our third sector partners.

We follow our Trust Values and vision for a happier and more hopeful life for everyone. We also aim to maximise people's potential and live more rewarding lives.

We encourage and support the values of kindness,fairness,ingenuity and determination

Main

**Responsibilities**:

- Data inputting onto the PARIS Systems and being a point of contact for any

queries relating to a patients record
- To be responsible for the setting up and managing of the Patient Memory Clinics,

ensuring information is recorded accuracy with mínimal supervision
- Attend the Multi-Disciplinary Meeting with the clinical lead takes minutes and

action any outcomes following the meeting
- Process new referrals, discharges, updating patient records with minimum

supervision on relevant computer systems PARIS and update caseload report as
and when required
- To provide some secretarial support to the clinical lead and nurses as required
- Answering and dealing with telephone calls and passing to the relevant member

of staff and / or taking messages where appropriate and retrieving voice mail
messages and responding to callers.
- General administration e.g. filing, faxing, photo copying, collecting post and

distributing

proficient use of Microsoft Office packages.
- Diary Management
- Prioritising own workload to meet varied deadlines.

AFC 01/10/18 JME-443-18 Older People’s Memory Clinic Administrator Band 3
- Support the Clinical Lead / Business Administration Manager with producing

accurate reports as required to include keeping the Data Quality Monitor report
accurate and up to date
- Ability to prioritise day-to-day work flow, acting independently and unsupervised

within appropriate guidelines
- Assisting with the induction of new staff to office procedures and the use of office

equipment.
- Cover for other clerical areas, as required by the Office Manager
- Reception duties to include meeting and greeting people carers / service uses /

visitors
- Undertake specific projects as identified and agreed by the Business and

Administration Manager.
- Communicate with a range of internal and external enquires from service users /

relatives / carers, members of the public, external organisations both over the
telephone and face to face.
- Attend meetings and take minutes as required
- ESR inputting as required
- Assist the Business and Administration Manager with facilitating and setting up of

mandatory training courses liaising with the training department on course
availability
Team Responsibilities
- Relate and interact effectively with colleagues.
- Contribute positively and effectively within the team

General Duties
- Complete mandatory training and be willing to attend any courses felt relevant

and appropriate by the Office Manager
- Observe the provisions of and adhere to all Trust policies and procedures.
- Maintain confidentiality at all times
- Be familiar with and follow health and safety policy and procedures and be aware

of individual responsibilities

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