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Customer Support

4 months ago

Bradford, United Kingdom Office Angels Full time

**Role**:Part Time Customer Support

**Hours**: 9am
- 5.30pm Mon/Wed/Thursday

**Location**: Bradford, BD5 - Parking

**Salary**: Up to £23,000 pro-rata plus monthly incentive bonuses of up to £4,000 per year

**Contract**: Permanent (Office Based - Dog Friendly)

**Start date**: ASAP

**Benefits**:25 days holidays + bank holidays (pro rata), friendly and supportive team and working environment, a reduced rate gym membership, parking available, bonus, training, and opportunities to gain industry qualifications

**Culture:Super friendly, motivating, professional boasting personal development opportunities**

Are you looking to join a rapidly expanding company who are passionate about people? Do you want more of a work life balance to maybe spend that extra time at home with children, grandchildren or to simply enjoy lunches out with friends? If so, you wouldbe joining a company where culture and customers are at the forefront so if you are a team player, enjoy helping people, this could be the perfect opportunity for you

**Your role and responsibility**:

- Speaking with your existing customers and advising on any additional products
- Assisting new customers by processing their product purchase via an online portal
- Following up quotes and enquiries
- Handling inbound queries, providing customers with any necessary help and information they need after they have purchased a product
- Customer file reviews, maintains customer records by updating account information
- Participate and embrace staff training and coaching. You will have the opportunity to maintain and develop your knowledge through an online training portal and actively be encouraged to progress formal insurance qualifications - should you wish.

**To be successful in this role, you will**:

- Have excellent communication skills and a passion for delivering exceptional customer service
- Have strong PC skills, knowledge of Microsoft packages
- Have a keen eye for detail
- Insurance experience would be beneficial, however, not essential

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.