Customer Support Officer

7 months ago


Bradford, United Kingdom Principal Resourcing Full time

**Key Responsibilities**:

- Deal with telephone and personal enquiries from staff, parents and members of the public, ensuring accurate messages are clearly relayed to recipients
- Signing in visitors, ensuring that the safeguarding procedures are maintained in line with school policy
- Taking delivery of parcels
- Hospitality - providing refreshments for visitors
- Assist with school events during the school day, e.g., visits by the school nurse, photographer, linked schools, parents, etc.
- Undertake word processing and other ICT based tasks including the production of letters, reports, schedules, etc.
- Maintain manual and computerised records and/or management information
- Sorting and distributing the internal and external
- Undertake routine administration of school lettings and other uses of school
- Provide routine clerical support in relation to examination invigilation as and when
- Provide routine clerical support in relation to the production and distribution of specific materials, g. school newsletters, school prospectus, etc.
- Manage small administration projects
- Administer the schools’ electronic communication system
- Manage the schools’ room bookings
- Collate and distribute the Staff Weekly Briefing Notes
- Operate office equipment, g. photocopier; fax machine etc, and ICT packages (Word Excel etc) in accordance with manufacturer’s instructions.
- Maintain stock and supplies of resources, cataloguing and distributing as
- Provide general advice and guidance to staff, pupils and
- To provide quality services that are what our customers want and
- To give customers the opportunity to comment or complain if they need
- To work with customers and do what needs to be done to meet their
- To inform your manager about what customers say in relation to the services
- Be aware of and comply with school policies and procedures relating to child protection, health, safety and security, confidentiality and data protection, reporting all concerns to an appropriate person.
- Be aware of and support difference to help ensure everyone has equal access to the services of the school and feels valued, respecting their social, cultural, linguistic, religious and ethnic background.
- Contribute to the school ethos, aims and development/improvement
- Work as part of a team, appreciating and supporting the role of other people in the school
- Attend and participate in meetings
- Undertake personal development through training and other learning activities, including performance management as required.

**So, what’s in it for you**:

- Highly supportive and committed consultants who will endeavour to find assignments suited to your needs, specific to your Local Authority
- An opportunity to extend your professional development with **FREE** accredited CPD courses
- Rewarding and competitive rates of pay
- A great range of opportunities to work in a variety of local schools of your choice
- 'Recommend a Friend’ **bonus up to £250**:

- A wealth of experience from Teachers working in branch, to provide you with industry specific knowledge, career advice and CV assistance
- A choice of pay options to suit you and your circumstances**:PAYE** or **Umbrella Company**

**Job Types**: Full-time, Temporary contract, Temp to perm

**Salary**: £115.00-£230.00 per day

**Benefits**:

- Flexitime
- On-site parking
- Referral programme

Schedule:

- Day shift
- Flexitime
- Monday to Friday

Supplemental pay types:

- Bonus scheme

Work Location: In person

Reference ID: PRLMC



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