Co-ordinator

2 weeks ago


Cardiff, United Kingdom Right at Home Cardiff & Newport Full time

**Right at Home UK - Care Co-Ordinator**

**Location**: Cardiff Office

**Salary**: £22,000

**Start Date**: Immediate after notice period

**Hours per week**:42.5 hours p/w with a 30 minute lunch or flexible to meet the needs of the Business

Hours - **Week 1 **- 7am - 3.30pm & **Week 2** - 9.30am - 6pm (Monday - Friday)

**On Call** - 1 evening per week and 1 weekend in 4.

It takes a truly special person, with the right personality and a passion for making a real difference, to work for Right at Home.

Right at Home (Cardiff & Newport) provide _premium quality_ Home Care to adults with Physical and Learning Disabilities and the Elderly. We have built up a first class reputation world-wide, and are recognised as one of the top industry leaders in the UK. We are actively recruiting an ambitious, driven, and caring Trainee Care Co-ordinator for our growing Office in (Cardiff & Newport), to manage and develop the business and ensure compliance at all times.

As a Care Co-ordinator, you will play an integral part in managing the daily communications of our site. You must be extremely personable as you will be liaising with the entire team to ensure all our valued Clients needs are met. This role is extremely fast paced and requires someone truly dedicated and able to remain positive and professional when working under pressure.

**Main Duties & Responsibilities**

To be accountable to the Registered Manager for the smooth running of day to day Client/CareGiver communication

Ensure outstanding compliance across the business and to support the business in achieving a minimum of “Good” in CIW inspections but with a focus on achieving “Outstanding” results

To ensure the scheduling is carried out efficiently enabling the CareGivers to spend the allocated care time with each Client and to allow for travel time.

To answer the telephone promptly and professionally, dealing with any enquiries or queries

Ensure the provision of high quality care services to vulnerable people living in their own home

To record all new CareGivers and Clients on the system as soon as they are received

Report weekly KPI’s to the Registered Manager and Owner

To identify and match the most suitable CareGivers for each package

To produce consistent, fortnightly rosters and provide CareGiver and Clients with rotas in a timely manner

Ensure all CareGivers submit their timesheets weekly which are accurately completed, and match these to what is on the system

**To plan ahead to cover holidays, training and planned absence**

To maintain accurate records on the system of all communications. Able to make changes to Clients and Care Giver files.

To participate in on call duties if required and deliver hands on care when necessary

To carry out any ad hoc duties given by the Senior Management Team to suit the needs of the business

**Person Specification**

**Qualifications & Experience**

Experience in a customer service setting, building up relationships - Essential

Use of a scheduling / HR / recording system - Desirable

Relevant qualification, such as Business Studies or Social Care - Desirable

Previous Domiciliary Care experience - Essential

To be a car owner, with business insurance for work activities during the working day/week

**Abilities, Skills & Behaviours**

Has the desire to make a real difference and greatly improve an already well-established business

Excellent customer service, communication and interpersonal skills

Good computer skills including proficient use of MS Office, the ability to produce reports and good computer systems knowledge

Self-motivated and flexible, with a willingness to participate in an on call system for out of office hours

Extremely well organized, excellent planning and prioritising ability with high attention to detail

Ability to establish and maintain effective professional working relationships

Strong administration skills and ability to manage multiple work loads

Understand and participate in care calls during times of high annual leave, sickness absence and any emergency situations that might arise e.g. adverse weather conditions, unexpected unauthorised absences, unforeseen circumstances.

Please submit your C.V with a covering letter if you are interested in this vacancy.


  • Call Co-ordinator

    4 weeks ago


    Cardiff, United Kingdom First Military Recruitment Full time

    **EY232 Call Co-ordinator** **Location: Cardiff** **Salary: £22,000** **Overview**: First Military Recruitment are currently seeking a Call Co-ordinator on behalf of one of our clients. To co-ordinate and manage all field service engineer visits to customer sites and to ensure that they provide the level of service required to meet the contractual...


  • Cardiff, United Kingdom Yolk Recruitment Full time

    Yolk Recruitment Public Sector and Not-for-Profit is proud to be working with an arm's length body of Welsh Government, whose mission is to help propel inspiring life science innovations into frontline use in health and social care in Wales. They have an exciting opportunity to join their Partnerships Team as Partnerships Co-ordinator. This is a permanent...

  • Clinic Co-ordinator

    4 weeks ago


    Cardiff, United Kingdom Cardiff and Vale University Health Board Full time

    To provide a comprehensive, courteous and efficient reception service to patients and perform to a high standard the clerical duties associated with the co-ordination of outpatient clinics for members of the team. To oversee all aspects of the preparation and delivery of the clinic. We are looking for an enthusiastic, motivated and flexible individual to...


  • Cardiff, United Kingdom Velindre Cancer Centre Full time

    An exciting opportunity has arisen for an enthusiastic and motivated administrator to join our Immunotherapy Toxicity service in the Integrated Care Directorate at Velindre Cancer Centre on a 12 month secondment (30 hours per week). The Immunotherapy MDT Co-ordinator is a key role in providing support to the Immunotherapy toxicity service with data...


  • Cardiff, United Kingdom JF Roberts Full time

    Activities Co-ordinator for a really lovely care home specialising in Dementia. Hours are flexible, suggested for 1-6pm or could start in the morning and through to afternoon. **Duties**: - Develop and implement engaging and stimulating activities for residents in accordance with their interests, abilities, and needs. - Coordinate and schedule a variety...


  • Cardiff, United Kingdom MetPro Group LTD Full time

    An opportunity to join an established business supplying key account through the uk and Europe are seeking an energetic individual to join our close team with experience in some or all the below skills: Logistics / stock management / load planning / create supplier purchase orders / create customer sales orders / liaise with suppliers and customers daily /...


  • Cardiff, United Kingdom Brook Street Full time

    Our client is looking for an excellent Customer Service Co-Ordinator to join their busy and very happy team of customer service professionals based in the Cardiff Bay area. This is a full time role Monday to Friday fully office based, no evenings or weekends. We are looking for someone with excellent Customer Service who has experience of dealing with...


  • Cardiff, United Kingdom Brook Street Full time

    Our client is looking for an excellent Customer Service Co-Ordinator to join their busy and very happy team of customer service professionals based in the Cardiff Bay area. This is a full time role Monday to Friday fully office based, no evenings or weekends. We are looking for someone with excellent Customer Service who has experience of dealing with...

  • Asset Co-ordinator

    4 weeks ago


    Cardiff, United Kingdom Cadwyn Full time

    Cadwyn is a community housing association based in Cardiff. We are a diverse business with experience in social housing management and development, social lettings, market lets and sales, commercial regeneration and an amazing recycling project. We have an exciting opportunity for an Asset Co-ordinator to join our Property and Maintenance Team. The...

  • Clinic Co-ordinator

    7 days ago


    Cardiff, United Kingdom Cardiff and Vale University Health Board Full time

    Do you enjoy working in an exciting environment? If yes, then come and join us in the Nephrology and Transplant directorate at the University Hospital of Wales. We are looking for someone to join our friendly team as a Clinic Co-ordinator to support our daily outpatient clinics. You will be working across weekdays during office hours. We are looking for...

  • Service Co-ordinator

    4 weeks ago


    Cardiff, United Kingdom Ceaton Security Services Ltd Full time

    **✔ ** Company Profit-Related Bonus **✔** 30 Days annual holiday entitlement (22 days & 8 bank holidays) **✔** Average Holiday Pay **✔** Subsidised Health Care Scheme **✔** Regular Pay Reviews **✔** Auto Enrolment Pension Scheme This is a varied and interesting role within a medium-sized family-run business based in Cardiff that has been...


  • Cardiff, United Kingdom Brook Street Full time

    Our client is looking for an excellent Customer Service Co-Ordinator to join their busy and very happy team of customer service professionals based in the Cardiff Bay area. This is a full time role Monday to Friday fully office based, no evenings or weekends. We are looking for someone with excellent Customer Service who has experience of dealing with...


  • Cardiff, United Kingdom Network Rail Full time

    Delay Resolution Co-ordinator - Cardiff St Patrick's House **Location**: Cardiff, GB **Department Name**: Wales & Western Region **About Network Rail**: Our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We're an organisation...

  • Project Co-ordinator

    4 weeks ago


    Cardiff, United Kingdom SRK Consulting Full time

    SRK Consulting is a specialist mining consultancy, focused on adding value to the mining companies, investors, governments, and insurers we support. Our services include exploration, mine planning and design, engineering, geotechnics, metallurgy and mineral processing, geology and resources, geochemistry, mine waste management, water management and...


  • Cardiff, Cardiff, United Kingdom Liberty Marketing Full time

    Reporting to the CEO, the Marketing Co-ordinator is responsible for establishing the Liberty Marketing Group (Liberty Marketing, Foundation and Balance) as the leading agency brands within each target sector and generating leads for the new business team. In your role you will work with the leaders of our 3 agencies and support them with regular marketing...


  • Cardiff, United Kingdom Kaleidoscope Project Full time

    Part - 14-16 hours per week - £21,840 FTE **Background & Service**: Kaleidoscope wants to ensure that service users are at the heart of what we do, we do not simply want to listen, but to engage them in the future of the organisation. In 2019, Kaleidoscope decided to recruit people to its Board, who have lived experience of substance use. We did this to...


  • Cardiff, United Kingdom Cardiff and Vale University Health Board Full time

    Applicants will need to be highly organised, adaptable and able to work on your own initiative and prioritise your workload. The role includes a high level of communication with patients and their families and professionals from varying disciplines, so attention to detail and an excellent telephone manner is essential. Previous experience of working within a...


  • Cardiff, United Kingdom Liberty Marketing Full time

    Reporting to the CEO, the Marketing Co-ordinator is responsible for establishing the Liberty Marketing Group (Liberty Marketing, Foundation and Balance) as the leading agency brands within each target sector and generating leads for the new business team. In your role you will work with the leaders of our 3 agencies and support them with...


  • Cardiff, United Kingdom Serco Plc Full time

    **Location**: Homebased role but will include regular travel to different sites within Wales **Salary**: £32,000 plus company Car Our Employment, Skills and Enterprise business provides support to citizens, from supporting the unemployed into sustainable work, to upskilling those with low or no vocational skills, so they can progress in work. As part of...


  • Cardiff, United Kingdom Cardiff and Vale University Health Board Full time

    This post is a Fixed term/Secondment for 12 months to meet the needs of the service. Do you enjoy working in an exciting environment? If yes, then come and join us in the Dental Records department at the University Dental Hospital. We are looking for someone to join our friendly team as a Clinic Co-ordinator in the University Dental Hospital. We currently...