Call Co-ordinator
2 months ago
**EY232 Call Co-ordinator**
**Location: Cardiff**
**Salary: £22,000**
**Overview**:
First Military Recruitment are currently seeking a Call Co-ordinator on behalf of one of our clients.
To co-ordinate and manage all field service engineer visits to customer sites and to ensure that they provide the level of service required to meet the contractual requirements of the customers.
**Duties and Responsibilities**:
- Co-ordinate field service engineers’ visits to customer sites and escalate service requests to the appropriate team or organisation.
- To deal with any concerns over calls that engineers may have but to ensure that they attend the maximum calls which is feasible in the working day in the area being co-ordinated.
- Complete call incident reports, detailing field service engineers’ involvement in sensitive calls for management and customers as required.
- Update and maintain the company database.
- Complete daily shift handovers to pass issues to colleagues and shift engineers.
- Liaise with other internal departments to ensure that calls are closed in the most efficient manner possible.
- Take an active role in streamlining processes and improving customer service.
**Skills and Qualifications**:
- Previous experience in a similar role.
- Ability to work in a high-pressured environment.
- Good overall IT skills, especially using Outlook, Excel and Web Applications.
- Good standard of education or equivalent experience.
**Location: Cardiff**
**Salary: £22,000**
**Salary**: £22,000.00 per year
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Cardiff, Cardiff: reliably commute or plan to relocate before starting work (required)
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
Reference ID: EY232
-
Operations Co-ordinator
3 days ago
Cardiff, United Kingdom R Lewis & Co UK Ltd Full timeAt R Lewis & Co (UK) Ltd we currently have a vacancy for an Operations Co-ordinator to join our busy team. Duties include, but are not limited to: - Ordering materials for site/stores as required using Sage50 - Responding to client enquiries and liaising with the Project Managers - Preparing quotes for clients and chasing for feedback - Answering incoming...
-
Call Coordinator
1 month ago
Cardiff, United Kingdom Vista Retail Support Full time**JOB TITLE: Call Co-ordinator** **Department: Contact Centre** **Location: Cardiff Office** **Reports To: Contact Centre Manager** **Purpose: To co-ordinate and manage all field service engineer visits to customer sites and to ensure that they provide the level of service required to meet the contractual requirements of the customers** **Main Tasks and...
-
Call Coordinator
1 month ago
Cardiff, United Kingdom Vista Retail Support Full time**JOB TITLE: Call Co-ordinator** **Department: Contact Centre** **Location: Cardiff Office** **Reports To: Contact Centre Manager** **Purpose: To co-ordinate and manage all field service engineer visits to customer sites and to ensure that they provide the level of service required to meet the contractual requirements of the customers** **Main Tasks and...
-
Theatre Department Booking Co-ordinator
2 days ago
Cardiff, United Kingdom Nuffield Health Full timeHEAD OFFICE Theatre Department Booking Co-ordinator Theatre Department Booking Co-ordinator The Vale Hospital | Theatres Department | Permanent | Part Time Salary £21,333.00 Annual (Prorated to £12,799.80) **22.5 hours per week - Shifts**: Wednesday-Friday 9:00am-5:00pm and Friday 8:00am-4:00pm. Nuffield Health Cardiff and Vale Hospital is part of the...
-
Care Co-ordinator
7 days ago
Cardiff, United Kingdom Hawthorn Medical Centre Full timeTROWBRIDGE PRIMARY CARE NETWORK CARE CO-ORDINATOR (QOF SPECIALIST) – Office Based Full-Time Trowbridge Primary Care Network has an exciting opportunity for an administrative care co-ordinator to join our team. This role, based at Lovemead Group Practice, Roundstone Surgery, will involve overseeing the administration of the Quality and Outcomes Framework...
-
Cardiff, Cardiff, United Kingdom Dovetail and Slate Full timePosition: Service Co-ordinator/ Regional Administrator Location: CardiffJob Type: Full-time, Permanent Salary: 25, ,000 (dependent on experience)About the Company: A leading UK company specializing in the installation and contract servicing of specialist building controls, including air-conditioning, heating, and cooling systems. Known for its commitment to...
-
Customer Service Co-Ordinator
2 weeks ago
Cardiff, United Kingdom Brook Street Full timeAn exciting permanent opportunity to join a leading company based on the outskirts of Cardiff close to Tongwynlais area. If you are organised, customer-focused individual this role could be perfect for you, you will be delivering an exceptional service and maintaining high standards of customer satisfaction. This role is a 8.30am - 5pm position on site based...
-
Diary Appointment Co-ordinator
4 weeks ago
Cardiff, United Kingdom White Dove Garages Ltd Full time**Job description** - 5 Days a week, & one in three Saturdays - Hours 8:00am - 5:30pm (Mon - Friday) & Every 3rd Saturday in Rotation 8.30am - 1:00pm - Annual Salary basic £24,000 OTE £30,000+ - 22 Days holiday + bank holidays - Located at Hadfield Road. Cardiff. CF11 8WD Established in 1961, White Dove Garages Limited is a family run business with strong...
-
Diary Appointment Co-ordinator
4 weeks ago
Cardiff, United Kingdom White Dove Garages Ltd Full time**Job description** - 5 Days a week, & one in three Saturdays - Hours 8:00am - 5:30pm (Mon - Friday) & Every 3rd Saturday in Rotation 8.30am - 1:00pm - Annual Salary basic £24,000 OTE £30,000+ - 22 Days holiday + bank holidays - Located at Hadfield Road. Cardiff. CF11 8WD Established in 1961, White Dove Garages Limited is a family run business with strong...
-
Customer Service Co-Ordinator
2 weeks ago
Cardiff, United Kingdom Brook Street Full timeAn exciting permanent opportunity to join a leading company based on the outskirts of Cardiff close to Tongwynlais area. If you are organised, customer-focused individual this role could be perfect for you, you will be delivering an exceptional service and maintaining high standards of customer satisfaction. This role is a 8.30am - 5pm position on site based...
-
Diary Appointment Co-ordinator
1 month ago
Cardiff, United Kingdom White Dove Garages Ltd Full time**Job description** - 5 Days a week, & one in three Saturdays - Hours 8:00am - 5:30pm (Mon - Friday) & Every 3rd Saturday in Rotation 8.30am - 1:00pm - Annual Salary basic £24,000 OTE £30,000+ - 22 Days holiday + bank holidays - Located at Hadfield Road. Cardiff. CF11 8WD Established in 1961, White Dove Garages Limited is a family run business with strong...
-
Customer Service Co-Ordinator
2 weeks ago
Cardiff, United Kingdom Brook Street Full timeAn exciting permanent opportunity to join a leading company based on the outskirts of Cardiff close to Tongwynlais area. If you are organised, customer-focused individual this role could be perfect for you, you will be delivering an exceptional service and maintaining high standards of customer satisfaction. This role is a 8.30am - 5pm position on site based...
-
Customer Service Co-Ordinator
6 days ago
Cardiff, United Kingdom Brook Street Full timeWe are looking for a temporary Customer Services Coordinator to work at our dynamic and bustling client while they recruit for the post permanently. You will be working 8.30 till 5pm Monday to Friday with an hour for lunch and looking for someone who can start immediately or asap. Purpose: Manage and deliver post-contract/handover services, ensuring...
-
Customer Service Co-Ordinator
2 weeks ago
Cardiff, United Kingdom Brook Street Full timeWe are looking for a temporary Customer Services Coordinator to work at our dynamic and bustling client while they recruit for the post permanently. You will be working 8.30 till 5pm Monday to Friday with an hour for lunch and looking for someone who can start immediately or asap. Purpose: Manage and deliver post-contract/handover services, ensuring...
-
Customer Service Co-Ordinator
2 weeks ago
Cardiff, United Kingdom Brook Street Full timeWe are looking for a temporary Customer Services Coordinator to work at our dynamic and bustling client while they recruit for the post permanently.You will be working 8.30 till 5pm Monday to Friday with an hour for lunch and looking for someone who can start immediately or asap. Purpose: Manage and deliver post-contract/handover services, ensuring client...
-
Customer Service Co-Ordinator
2 weeks ago
Cardiff, United Kingdom Brook Street Full timeWe are looking for a temporary Customer Services Coordinator to work at our dynamic and bustling client while they recruit for the post permanently. You will be working 8.30 till 5pm Monday to Friday with an hour for lunch and looking for someone who can start immediately or asap. Purpose: Manage and deliver post-contract/handover services, ensuring...
-
Hospitality & Event Sales Executive
5 days ago
Cardiff, United Kingdom Klarent Hospitality Limited Full time250, up to £1000 cash incentives when referring a friend to come and join our team - T&C’s apply ~ Long service recognition Cash bonus and free overnight hotel stays for services from 2 years and up. Meals provided whilst on shift Sales incentives and initiative rewards Discounted / Free use of leisure facilities – “Hotel specific” Free Car...
-
Customer Service Co-Ordinator
1 week ago
Cardiff, United Kingdom Brook Street Full timeWe are looking for a temporary Customer Services Coordinator to work at our dynamic and bustling client while they recruit for the post permanently.You will be working 8.30 till 5pm Monday to Friday with an hour for lunch and looking for someone who can start immediately or asap. Purpose: Manage and deliver post-contract/handover services, ensuring client...
-
Inpatient Coordinator
3 days ago
Cardiff, United Kingdom Spire Healthcare Full time**Inpatient Coordinator | Administration, Customer Service | Reception | Cardiff | Part Time, 26.5 hours | 4 days p/week | Permanent Contract | Enhanced Pay | Free Parking | Excellent Benefits | Spire Cardiff Hospital are looking to bring on an Inpatient Coordinator within their established team to **provide an efficient and effective reception/customer...
-
Customer Service Advisor
2 days ago
Cardiff, United Kingdom Brook Street Full time**Customer Service Advisor** Brook Street is looking for a confident and dedicated Customer Service Advisor to join an excellent organisation on a temporary basis. There is an opportunity to be made a permanent member of staff If offered a permanent role it will involve weekend work on a rota basis therefore you must be flexible with your working...