Diary Appointment Co-ordinator
4 weeks ago
**Job description**
- 5 Days a week, & one in three Saturdays
- Hours 8:00am - 5:30pm (Mon - Friday) & Every 3rd Saturday in Rotation 8.30am - 1:00pm
- Annual Salary basic £24,000 OTE £30,000+
- 22 Days holiday + bank holidays
- Located at Hadfield Road. Cardiff. CF11 8WD
Established in 1961, White Dove Garages Limited is a family run business with strong values in customer service.
You will be a primary point of contact in a customer facing environment, supervising and assisting the main reception point. The role comprises of general office administration and some Customer interaction. A training pathway will be provided leading to Industry Recognised Accreditation.
**Office Administration**
- Preparing Diary Appointments for our Workshop
- Costing & Invoicing Customer Work Instructions
- Assisting with inbound & outbound follow-up calls.
**Customer Service**
- Assisting Service Advisors at the Customer Point of Contact.
- Providing Support to telephone reception during peak times
- Addressing customer queries
- Conducting outbound telephone calls to customers verifying that their recent visits had met with their expectations
- Responsibility for the appearance of the Dealership.
**Key Requirements**
- Good Telephone Manner Essential
- Smart Professional Appearance
- Organised with Good attention for Detail
- Ability to follow processes and work in a team environment
- Experience within a Customer / Guest Relations environment or a reception position is preferred but not essential
- Character, Attitude, Energy, Drive and Common Sense are our 5 un-teachables to be successful in this role
**Salary**: £24,000.00-£30,000.00 per year
**Benefits**:
- Company pension
Work Location: In person
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