Telecoms Customer Service Assistant

5 months ago


Leeds, United Kingdom Northern Telecom Full time

Northern Telecom is a growing business to business telecoms firm based in Churwell, Leeds and with customers across the UK. We’re looking for a Customer Service Assistant to provide support to our small business customers.

**Responsibilities**:

- Provide exceptional customer service by answering incoming calls and assisting customers with inquiries, requests, and complaints
- Conduct data entry and maintain accurate customer records in the system
- Raise tickets to Accounts or Technical Support as required
- Cross sell, upsell and renew customer contracts as required

**Skills**:

- Excellent data entry skills with a high level of accuracy and attention to detail
- An understanding of broadband/mobile and fixed telephone systems is preferred
- Strong verbal and written communication skills
- Ability to analyze customer inquiries and provide appropriate responses or resolutions
- Knowledge of phone etiquette and the ability to handle challenging customer situations with empathy and professionalism

**Salary**: £14,605.50-£27,543.27 per year

**Benefits**:

- Company pension
- Free parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Leeds, LS27 7TB: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

Reference ID: CS1



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