Senior Digital Products Technology Specialist

2 months ago

Heathrow, United Kingdom British Airways Full time

**Senior Digital Products Technology Specialist**

The Digital Product & Experience team within British Airways is responsible for creating customer-facing products that are innovative, effective and will change the experience of flying for the better.

As we look to modernise our commercial offering, platforms and channels to enable effective airline retailing, we are looking for innovators that think beyond the cutting edge, who have the courage and imagination to disrupt and change the future of the airline industry.

We’re investing in building a first-class product team and are looking for an outstanding Digital Products Technology Specialist to join us.

**What you’ll do**:

- Be the Commercial owner (SME) for one/or more of the core technologies that underpin Digital at BA (e.g., Consent Management, Web Analytics, Customer Experience, personalisation, optimisation, APM/RUM and traffic monitoring tools)
- Effectively and efficiently be responsible for the end-to-end lifecycle of your tools, acting as an internal consultant to gather requirements, review/select appropriate technologies, own technical design, configuration, implementation, and integration tasks.
- Drive adoption of your technologies and embed appropriate and optimum usage.
- Handle third party SaaS vendors and task professional resources to deliver the required outcomes.
- Coordinate the delivery of ad hoc initiatives that improve our ability to operate and manage our Digital channels. e.g., Improving operating models with IT, delivering proofs of concepts

**What you will bring to the team**:

- Experience of working with large scale transactional/eCommerce web sites and the associated Agile development, operational and support processes
- Experienced in delivering and/or operating/supporting third-party online technology solutions - ideally including Adobe Experience Cloud/tag management, Adobe Target and Adobe Analytics and/or APM/RUM tooling experience.
- Clear communication skills when delivering your points of view through data, insight, and commercial opportunity/impact.
- A positive attitude in the face of uncertainty and an ability to take clear decisions in a fast-moving and pressurised environment.

**What British Airways can offer you?**
- A competitive salary commensurate to your experience.
- A commitment to helping you grow, challenge yourself & progress professionally. We have set up clear career pathways and mentoring programmes to support you in achieving that.
- Flexible on working locations, with a Central London base alongside our head office near Heathrow.
- Travel benefits and discounts for friends & family.

We are an equal opportunities employer and value diversity at British Airways. We do not discriminate on the basis of race, religion, age, marital status, veteran status or disability status. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description us not intended to be an entire list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position

N.B. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities

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