Customer Service Advisor

2 months ago


Manchester, United Kingdom Page Personnel - UK Full time

Great career progression opportunities.
- Great Company benefits and office environment.

**About Our Client**:
Well known brand within the legal sector specialising in, personal injury, family law, medical negligence and other legal services.

The team is responsible for supporting the business in achieving its new business objectives. This will involve managing the client through the formal on boarding journey and ensuring all relevant information is collated that the legal teams will require to support our clients. This is the clients first experience of the business and delivering an exceptional customer experience is of primary importance.

**The Successful Applicant**:

- Understanding how Simpson Millar can best support a client.
- Respond to new business enquiries with clarity, empathy and in a professional customer service focused manner.
- Working with clients to understand the complex situations that may be impacting them, collating them in a clear and concise manner and using this information to make informed decisions about their case.
- Collate information from clients and communicate it clearly with legal specialists to ensure they are able to provide exceptional service to our clients and make informed decisions on the best course of action.
- Take best action to help clients onboard and achieve the business targets for new business

**Essential Experience**:

- Working in a contact centre environment with a focus on customer experience.
- Able to communicate complex circumstances clearly with customers and internal stakeholders.
- Ability to listen to clients and capture key pieces of information that will impact the outcome of a client's call.
- Ability to use questioning techniques to understand detailed information fully.
- Ability to show empathy and a genuine care for people's situation.
- Comfortable with IT systems.
- Working towards targets

**Required Skill Set**
- Emotional intelligence: the ability to relate to the client and empathise with them.
- Communication: grasping the complex situations that our clients have and listening to them.
- Problem solving: Diagnosing what the client needs from SM or generating alternative solutions.
- Product knowledge: Knowing the right product for the right client
- Time management: Knowing and recognising when we can help a client and doing this in an efficient manner.
- Willingness to learn: They need to want to improve.
- Methodical: Getting to the heart of the client's situation and documenting all we need to know to further their case.
- Goal-oriented: Knowing what they need to do to achieve their own personal goals to support the Firm's goals.

**What's on Offer**:

- Great range of company benefits
- Working from home
- Great central office location
- Contact
- Francesca Hill
- Quote job ref
- JN-042023-6023494
- Phone number
- +44 161 829 0399



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