Customer Services

3 weeks ago


Bolton, United Kingdom Percy Doughty Full time

**Job Specification - Customer Services /Sales Advisor**

Percy Doughty has an exciting permanent, full-time opportunity for a Customer Service/Sales Advisor to join our team at our Head Office in Farnworth. Our Sales Office is the main point of contact for our customers. As a Customer Service/Sales Advisor, you will be on the front line with customers, handling queries and ensuring full customer satisfaction. The role is primarily about managing customer communications providing a high quality of customer service. Between handling enquires via incoming calls, general administrative tasks, updating customer accounts and dealing with correspondence.

**Skills and Experience Required**:

- An ability to communicate with customers easily and effectively, with strong negotiation skills
- A ‘customer first’ attitude and approach to working
- Computer literacy
- Organisational and administration skills
- Able to demonstrate outstanding customer service, both written and verbal
- The ability to communicate with all types of customers and colleagues
- Ideally, some experience of working towards and achieving sales targets

**Main Duties & Responsibilities**
- Providing customer service and responses to consumer and B2B queries in person, over the phone, or online
- Provide support and comprehensive product / service information to customers
- Communicate in a friendly and professional manner with customers and internal departments
- Comfortable working in a target driven environment.
- Look for cross-selling opportunities to increase individual purchase value and overall sales
- Identify opportunities to enhance customer experience
- Ensuring that accurate and detailed customer records are held and always maintained
- Maintaining an acceptable level of product knowledge by keeping up to date with product developments

**Personal values, capabilities, and attributes**
- hardworking and trustworthy
- Team Player - happy to assist others both in the team and across departments
- Responsive and flexible in approach, with excellent attention to detail
- Positive, can-do attitude with strong customer service ethos
- Flexible and open to change that is akin to a growing business
- Serve as main point of contact for new and existing clients

Role Parameters
**Department**: Sales

**Reporting to**: Customer Service Manager

**Location**:Farnworth/Bolton

**Working Hours**: Monday - Thursday, 8;30am - 5pm, Fridays 08:30am - 4pm with additional hours as reasonably required to excel within the role.

**Benefits Package**: Subject to a satisfactory six-month probationary period the company can offer you a great working environment, competitive salary, pension, Childcare Vouchers, 20 days holiday and bank holidays.

If you are looking to join a dynamic company at a very exciting time, hardworking team with a great attitude and work ethic and mutual respect of values we would really like to hear from you.

Application Closing Date 12/07/2024

**Job Types**: Full-time, Permanent

Pay: £23,000.00 per year

Schedule:

- Monday to Friday

Work Location: In person

Application deadline: 12/07/2024


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