Corporate Security Hub Controller

3 weeks ago

London, United Kingdom Mitie Full time

Mitie was founded in 1987, Mitie is the UK’s leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there’s no limit to what you can achieve if you work for us.

**Job Overview**
- To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.
- Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
- To undertake additional training to ensure continuous self-development.

**Main Duties**
- Ensuring all duties are performed to a high corporate standard in a warm, pleasant, willing, professional manner and all enquiries are dealt with positively.
- Maintain a consistent high level of appearance as per the Mitie standards.
- Maintain a consistent high level of security in the Atrium and loading bay area.
- Ensure radios and BWC booked in and out.
- Ensure all officers on the Mitie auto-book service
- Store reports to be entered in SMART
- Deal with all phone calls
- Deal with intruder alarms from MITIE Monitoring
- Deal with CCTV checks and patrols
- Log any lost property
- Take any internal reports
- Produce and send any additional Data Mining reports on client or Management request.
- Ensure internal and external patrols done
- Issuing keys
- File any completed log books, search book, loading bay sheets etc.
- Issuing Engineer/Cleaners day passes.ID Card Helpdesk function - full fulfilment including daily issue of forgotten passes, operation of adding of access to passes, issuing of new staff passes and responsibility for termination and deletion of Security access control.
- Support of rail ticket collection solution.
- Timely and accurate production of reports including visitor statistics
- Collaboratively working with other Security Officers to deliver a seamless front of house service.
- Raise/react to suspicious and provision support to ensure the secure smooth running of the reception area.
- preform the procedures concerning medical, fire, security and emergency evacuations.
- Deal with ad hoc issues from internal or external customers
- Actively seeking client organisational adjustments and attain an exceptional knowledge of the building and local amenities.
- Attend training development and team briefings.
- Pro-actively support the Site Security Manager and Security Senior Controllers where required.

**Person Specification**
- Maintain a high standard of appearance
- Experience in using Visitor Management / Access Control Systems
- Committed to delivering exceptional customer service
- Experience in a corporate environment
- Interpersonal skills
- Liaison with key stakeholders
- Self-motivated, organised, and proactive
- Have a flexible approach
- Reliable
- Methodical
- Logical
- Accurate
- IT and Administration skills
- Proactive - Seeks out opportunities for continual learning and self-development.
- SIA licence - (training where required will be provided on successful completion of probation period)

N.B. In the course of this role you will be expected to undertake manual handling duties within your physical capabilities. It is, therefore essential, if you have a disability, which will limit your ability to undertake this type of work, you alert us immediately.

**What we are looking for**
- Previous Security Experience
- SIA License
- SC Clearance desirable

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