IT Desktop Support Engineer

2 weeks ago

London Area, United Kingdom HUB Full time

Opportunity 

 

We are building the financial operations HUB of the future. Our collective success requires an exacting blend of, technological prowess, deep industry knowledge, customer centricity and a singularly motivated product & commercial team.  


Purpose


HUB has a requirement for a desktop support engineer to help with the configuration and management of corporate IT and laptop within the Hub London office and remotely for users in the UK as required.

 

Accountabilities

 

  • Help to ensure that new Hub staff are enrolled in Hub’s corporate IT infrastructure.
  • Help to configure and issue new and replacement laptops to staff as well as offboard laptops for leavers.
  • Provide support for corporate IT infrastructure (e.g., video conference, network devices, printers, scanners, etc) in the Hub London office.
  • Provide desktop support to staff in the HUB London office and remotely to staff in the UK.
  • Creation of technical documentation defining standard processes and procedures.


About you

 

Must have:

  • A “can do attitude” and willingness to learn, coupled with a passion for IT.
  • Articulate with an attention to detail.
  • Problem solving skills.
  • Time management skills.
  • Experience using ticket management systems for corporate IT requests.
  • Experience configuring iOS, MacOS, Windows and Android devices.
  • Microsoft Office 365 Administrative experience.

Nice to have:

  • Experience configuring and managing Atlassian JIRA and Atlassian Confluence.
  • Experience with JAMF and Microsoft InTune MDM platforms.
  • Microsoft Defender 365 experience.
  • JAMF Protect experience.
  • IT asset management experience.

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