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Desktop Support Engineer

4 months ago

London, United Kingdom Clearwater People Solutions Ltd Full time
Job Description

Onsite Desktop Support Engineer

Are you passionate about delivering top-notch IT services and providing exceptional support to end-users? If so, we've got the perfect opportunity for you We're seeking a skilled Onsite Desktop Support Engineer to join a dynamic team and play a pivotal role in ensuring business operations run smoothly.

As an Onsite Desktop Support Engineer, you'll be working closely with various IT delivery teams to meet both current and future business requirements.

Key Responsibilities for the Desktop Support Engineer:

  • Provide onsite end-user support, acting as a liaison between technical and non-technical staff.
  • Deliver basic training on computer operation and management when necessary.
  • Maintain desktop standards, knowledge base, and system documentation.
  • Serve as an escalation point of contact for service downtime, ensuring clear and effective communication.
  • Package, test, and deploy system and application updates/patches.
  • Deploy and manage printers and other peripherals.
  • Assist in laptop procurement and managing site stock.

Key skills for the Desktop Support Engineer:

  • 3+ years of experience in IT Deskside/Desktop support.
  • Proficiency in MS365, Azure Cloud services, Active Directory, and Microsoft Windows.
  • Familiarity with helpdesk ticketing systems and ideally ITIL and MCSE qualified.
  • Strong customer service orientation and communication skills.
  • Ability to problem-solve complex issues and operate under own initiative.

If you're ready to take your IT support career to the next level and be part of a dynamic team, apply now as directed