Desktop Support Engineer

2 weeks ago

London Area, United Kingdom Coforge Full time

Job Title: Desktop Support Engineer

Skills: Desktop Support, Window10 & ITLL & O365

Job location: London, UK

Job Type: Fulltime


We at Coforge are hiring Desktop Support Engineers with the following skillset:


  • We are seeking a highly skilled and detail-oriented end user computing Engineer to join our team existing DSS team.
  • In this role, you will be part of a DSS team responsible for supporting business users for IT related issues, New Joiner onboarding, Meeting room supports, reimaging machines, application installation, printer support and Win 10/11 operating systems across our organization.
  • You will have strong knowledge in Windows operating systems, Mac OS, system configuration, and troubleshooting will all play a critical role.
  • Skills Windows 10/11, MECM, InTune, O365, ITIL, Problem Management, Service Now, Application deployment, Hardware repair.
  • Own the reimage laptops/desktops via SCCM using PXE. Maintain spare built machine within the business for user allocation in case of laptop swaps.
  • User Onboarding/Offboarding: Onboard new users and set up new laptop. First time user setup, MFA and updating CMDB with the asset details.
  • Troubleshooting and Support: Provide advanced-level support to resolve Office or Operating systems related issues, including troubleshooting OS installation, application compatibility, driver conflicts.
  • Documentation: Create and maintain detailed documentation around existing processes, standard operating procedures, and best practices for reference and knowledge sharing.
  • InTune: Onboard devices in InTune and provide support.
  • MAC Support.
  • Hands on with Mac support, reimage Mac machines, JAMF 7.
  • Office 365, Support Office 365 related queries.
  • Stay updated with the latest Windows 11 features, and industry trends to identify opportunities for process optimization and enhancement.


Qualifications:


  • ITIL Certified.
  • Proven experience as a deskside/end user computing or similar role.
  • In-depth knowledge of O365, Operating system. Windows 11, Mac OS, JAMF technologies.
  • Strong proficiency in image creation, customization, and application packaging is an added advantage.
  • Knowledge of ITSM tools, Service Now.
  • Excellent troubleshooting skills with the ability to diagnose and resolve complex issues.
  • Strong communication skills to collaborate effectively with cross-functional teams and stakeholders.
  • Certifications such as Microsoft Certified.

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