Customer Service Representative

3 months ago

Doncaster, United Kingdom McGregor Logistics Ltd Full time

With over 30 years in the transport and warehousing industry, McGregor Logistics offers a solution for all general haulage requirements, from full load deliveries, Biomass sourcing and delivering, Pallet Distribution (Palletways), European delivery service, Warehousing and HGV vehicle servicing and repairs.

With its head office based in Doncaster, and operations in Cardiff and Tilbury Docks, McGregor Logistics operates a large and diverse fleet enabling us to provide a reliable and consistent service to our customers.

We now have a vacancy for a Transport Customer Services Administrator to join our friendly team based at our brand new site in Armthorpe Doncaster. The depot operates as a pallet network depot, completing collections and deliveries around the Yorkshire region.

**Role Responsibilities**
- Assist in the Briefing and de-briefing of drivers
- Customer KPI reporting
- Monitor customer deliveries
- Customer Account Management
- Management Reports on Customer Trading Profiles
- Dealing with inbound calls
- Dealing with customer queries
- Quotations
- Customer On-Boarding
- Booking deliveries in with multiple delivery points
- Process invoice queries
- General administration duties

**Person Requirements**
- Excellent customer service skills
- Experience within the transport industry preferred
- Experience of working in a Pallet Network would be ideal
- Effective communication skills with a professional approach
- Excellent administration skills
- Attention to detail
- Organised, able to prioritise and multi-task
- IT literate, competent in Microsoft packages
- Team player, self-motivated, flexible and confident

**Hours**
- Days of work Monday to Friday, plus Saturday morning on a rota (1 in 4)
- Hours 09:00 to 18:00 Monday to Friday, 1 in 4 Saturdays - 06:00 - 12:00.
- Flexibility required for later finishes

**Benefits**
- Basic Salary £25,000
- Overtime paid for Saturday rota shifts worked
- Overtime paid for hours worked over basic
- Uniform provided
- Weekly pay
- 20 days holiday plus 8 bank holidays
- Contributory Pension scheme
- On-site free parking

**Job Type**: Permanent

Pay: £25,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Day shift
- Weekend availability

Application question(s):

- Do you have a car licence and access to your own Transport?

**Experience**:

- Logistics Industry: 1 year (required)

Work Location: In person

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