Receptionist

5 months ago

Richmond, United Kingdom Bingham Riverhouse Full time

**Job Description: Receptionist**

**Reporting to**: Riverhouse Manager

**Job purpose**:To provide an immediately identifiable, approachable welcome within the club and the provision of excellent customer service for members and visitors.
- **‘Our Riverhouse family makes you feel at home’**_
- **What’s important **_
- **Family - Guests - Home - Community**_

**Service duties**:

- To meet and greet members and visitors as soon as they arrive, providing a warm and inviting welcome and 5-star service to everyone who enters the Bingham Riverhouse and bhuti.
- To identify the needs of our members’ and guests together with opportunities for communicating and upsell our services to support their experience of The Bingham Riverhouse and bhuti.
- To process all guest reservations across all facilities and cancellations in an accurate and timely manner, adhering to business policies at all times.
- Build a rapport with members to create a friendly and familiar environment, going the extra mile always, to create an engaging and relaxing environment for them.
- Be the first point of contact for members and guests, representing our ethos always, breathing life into the Bingham and bhuti.
- Ensure that the member journey and experience is second to none times, identifying any issues or opportunities to improve, and communicating these to management.
- To conduct tours of the facilities in the absence of the membership team.
- Liaise with Event Managers to ensure that all rooms are prepared and ready for clients.
- Familiarise with details of each in house and arriving guests.
- Perform guest check in and check out according to Bingham standards.

**Sales & Reservations duties**:

- To carry out administrative duties such as menu printing, mail handling, booking meeting rooms, arranging couriers as and when required.
- Confirm all restaurant reservations for the next day/follow up on any out-standing non confirmed for the present day.
- Process restaurant/hotel reservations.
- Receive F&B orders for members and guests on check in for appointments, proactively maximising upselling opportunities at all times, and handle payments.
- Maintain and showcase a detailed and up to date knowledge of facilities, including upcoming events and offers, to maximise upselling opportunities and all times, proactively promoting these to members.
- Check upcoming bookings, notes and deposits, as required.

**General duties**:

- Lead as a role-model and proudly deliver our promise to our guests and the Bingham

Riverhouse family by providing world-class service, with elegance, creativity, and

unfailing attentiveness.
- Ensure the premises are presentable at all times; restock supplies when necessary; ensure umbrellas are always available for bedrooms guests and members.
- Assist the Membership team in monitoring challenging members and work together to encourage positive use of Bingham Riverhouse.
- To have full knowledge of all the activities, events and restaurant bookings.
- To manage the attendance of Members events and manage guest lists on a daily basis.
- To have a daily knowledge of all events and restaurant bookings.
- To demonstrate an exemplary understanding of the facilities, packages and promotions.
- Assist with making taxi and courier bookings for all internal staff members as requested.
- Communicate regular and VIP guests/ members to the wider team to build awareness.
- Assist the Night team in the preparation of the daily handover.
- Attend training sessions, including cross-training with key departments as required.

**General responsibilities**:

- To undertake any additional duties as reasonably directed by Management.
- To adhere to company practices and procedures always in particular those relating to discipline, and Health and Safety
- To assist any guests who may have special needs in moving around the building.
- To promptly report any customer complaints to the Manager on duty.
- To ensure good communication with all colleagues and supervisors.
- To handle lost property.
- This job description reflects the present requirements of the post and should not be an exhaustive list of responsibilities. Duties and responsibilities may develop and change in consultation with line management._

**Job Types**: Full-time, Part-time, Permanent

Pay: From £11.44 per hour

Expected hours: 8 - 45 per week

**Benefits**:

- Company events
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free fitness classes
- Gym membership
- Health & wellbeing programme

Schedule:

- Weekend availability

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

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