Receptionist - Women's & Children

2 months ago


Coventry, United Kingdom University Hospitals Coventry and Warwickshire NHS Trust Full time

The Women's and Children's division are seeking to recruit a Band 2 receptionist to work on a part time basis. The post is part time 16 hours weekly,

**shift pattern**:
Tuesday 13:00 -20:00 (7.5hrs)

Saturdays 10:30 -20:00 (9.5hrs)

The successful applicant will be expected to cover our maternity A&E reception which runs 24 hours a day 7 days a week.

The department manages in total 7 reception areas.

It is important that you have a flexible and can do approach.

As a group in line with with the Trust we put our patients first in all that we do.

We are supportive to our staff and work cohesively as a team as well as being, able to demonstrate individual initiative.

You will be first point of contact for patient enquires and it is essential that the patient's experience begins in a professional and polite manner.

As well as admitting patients you will raise case notes for new born patients.

Provide a high quality reception service to all users ensuring an efficient, professional and prompt reception and administration service is delivered at all times

Provide excellent patient care to ensure timely, relevant advice and assistance

Manage all telephone calls according to departmental standards and respond appropriately to maintain effective communication channels.

Deal with all enquiries from patients, staff and visitors in a courteous, efficient and tactful manner

Ensure that each patient is treated as an individual and their individual needs are met. Update and ensure patient demographics are current.

Please be advised that interviews are proposed for 7th March.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence ® designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

The main duties for our reception areas include the following, but is not an exhaustive list which you will undertake when on reception duty

Main reception will require the admitting and discharge of patients

Registering new patients

Registering new births

For further details of the role please see the attached job description.


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