Customer Service Assistant

3 weeks ago


Cardiff, United Kingdom Crwys Electrics Ltd Full time

**Job Summary**:
**Duties**:

- Assist customers with product information, pricing, and availability
- Resolve customer complaints in a professional manner
- Process orders, returns, and exchanges accurately
- Conduct data entry and maintain customer records
- Utilize phone etiquette to ensure quality service interactions
- Communicate effectively
- Analyse customer needs to recommend appropriate products or services
- Upsell products or services to increase revenue

**Experience**:

- Previous experience in a customer service role is preferred
- Strong data entry skills
- Ability to communicate effectively with customers

Joining our team as a Customer Service Assistant offers the opportunity to work in a dynamic environment where you can enhance your communication skills, assist diverse customers, and contribute to the growth of this family run business.

**Job Type**: Part-time

Pay: £11.44 per hour

Expected hours: 16 per week

**Benefits**:

- Company pension

Schedule:

- Day shift

**Education**:

- GCSE or equivalent (preferred)

Work Location: In person



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