Customer Services Coordinator Level 2

3 weeks ago


Cardiff, United Kingdom Redrow Full time

The Customer Services Coordinator will deliver first class service to our customers throughout the customer services process. They will assist the Customer Services Manager and Head of Customer Service in managing the department to provide a high quality service to our customers; safely, professionally and within agreed or reasonable timescales.
- Champion the customer throughout the business and be the first point of contact with the customer once completion has taken place answering calls and queries accurately and consistently
- Assist the Head of Customer Services and the Customer Services Manager with day-to-day business and customer requirements
- Work within the guidelines of the NHBC / Premier Guarantee and Redrow's standards
- Visit customers in the field to understand their needs by building a professional relationship throughout their Redrow journey, offering guidance and assistance/rectification to matters raised and to understand the scope of problems. Where appropriate agree non-complex defects. This will involve occasional weekend/evening working.
- Provide cover for Customer Services Manager where necessary at the Customer welcome meeting and where attendance is required ensure set agenda is followed as set out in the procedures. This will involve occasional evening/weekend working.
- Take ownership of queries, resolving routine non-complex issues yourself and escalating more complex issues to your Customer Services Manager or Head of Customer Services.



  • Cardiff, United Kingdom BMS Performance Full time

    · Innovative global manufacturer with great product pipeline.· Diverse organisation.· Great culture and well-established global company.· Continually growing organisation.· Excellent company benefits.· FTC Mat Cover Role for 14 months· 25hrs per week THE COMPANY: A sister company as part of a global organisation. This organisation continues to succeed...


  • Cardiff, United Kingdom BMS Performance Full time

    · Innovative global manufacturer with great product pipeline.· Diverse organisation.· Great culture and well-established global company.· Continually growing organisation.· Excellent company benefits.· FTC Mat Cover Role for 14 months· 25hrs per week THE COMPANY: A sister company as part of a global organisation. This organisation continues to succeed...


  • Cardiff, United Kingdom BMS Performance Full time

    · Innovative global manufacturer with great product pipeline. · Diverse organisation. · Great culture and well-established global company. · Continually growing organisation. · Excellent company benefits. · FTC Mat Cover Role for 14 months · 25hrs per week THE COMPANY: A sister company as part of a global organisation. This organisation...


  • Cardiff, United Kingdom BMS Performance Full time

    · Innovative global manufacturer with great product pipeline.· Diverse organisation.· Great culture and well-established global company.· Continually growing organisation.· Excellent company benefits.· FTC Mat Cover Role for 14 months· 25hrs per week THE COMPANY: A sister company as part of a global organisation. This organisation continues to succeed...


  • Cardiff, United Kingdom BMS Performance Full time

    · Innovative global manufacturer with great product pipeline.· Diverse organisation.· Great culture and well-established global company.· Continually growing organisation.· Excellent company benefits.· FTC Mat Cover Role for 14 months· 25hrs per week THE COMPANY: A sister company as part of a global organisation. This organisation continues to succeed...


  • Cardiff, United Kingdom BMS Performance Full time

    · Innovative global manufacturer with great product pipeline. · Diverse organisation. · Great culture and well-established global company. · Continually growing organisation. · Excellent company benefits. · FTC Mat Cover Role for 14 months · 25hrs per week THE COMPANY: A sister company as part of a global organisation. This organisation continues...


  • Cardiff, United Kingdom BMS Engineering Recruitment Full time

    · Innovative global manufacturer with great product pipeline. · Diverse organisation. · Great culture and well-established global company. · Continually growing organisation. · Excellent company benefits. · FTC Mat Cover Role for 14 months · 25hrs per week THE COMPANY: A sister company as part of a global organisation. This organisation continues to...


  • Cardiff, United Kingdom BMS Performance Full time

    Job Description· Innovative global manufacturer with great product pipeline.· Diverse organisation.· Great culture and well-established global company.· Continually growing organisation.· Excellent company benefits.· FTC Mat Cover Role for 14 months· 25hrs per weekTHE COMPANY: A sister company as part of a global organisation. This organisation...


  • Cardiff, United Kingdom Wates Full time

    Wates Group are looking for a Customer Service Operative to join our Cardiff team. Wates Residential is a developer contractor; we invest, develop, build and sell quality affordable housing, either contracting or in a form of partnership with Local Authorities, Registered Providers and public bodies. As the Customer Service Operative, you will carry out...


  • Cardiff, United Kingdom Maximus Services, LLC Full time

    **Description & Requirements** **Be part of something great** Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services...

  • Customs Coordinator

    4 weeks ago


    Cardiff, United Kingdom Bennett & Game Recruitment Full time

    Bennett and Game Recruitment are currently working with a Leading Freight Forwarding Company actively seeking a highly skilled Customs Coordinator to join their Cardiff location. Our client operate their own fleet which means we can deliver or collect goods quickly, managing demurrage and quay rent costs. Due to continued growth they are looking for a self...


  • Cardiff, United Kingdom Brook Street UK Full time

    An exciting permanent opportunity to join a leading company based on the outskirts of Cardiff close to Tongwynlais area. If you are organised, customer-focused individual this role could be perfect for you, you will be delivering an exceptional service and maintaining high standards of customer satisfaction. 30am - 5pm position on site based Monday to Friday...


  • Cardiff, United Kingdom St David Recruitment Services Full time

    Location: Cardiff - Sector: Business Support & HR - Job type: Temporary - Salary: £12.00 per hour - Contact: St David Recruitment Services - Contact phone: +442920797920 - Job ref: TEM1414 - Published: about 3 hours ago - Expiry date: 2024-05-11 - Startdate: ASAP **Customer Service Advisor** **Cardiff** **£12.00 per hour** **Monday - Friday, 35 hours per...


  • Cardiff, United Kingdom Cardiff Community Housing Association Full time

    About the Role We have a fantastic opportunity for an experienced individual to join the Property Team as a Property Customer Support Coordinator. 35 hours per week Permanent The post-holder will provide a generic front-line customer support service dealing with customer queries in a responsive, sensitive and professional manner to ensure the best possible...


  • Cardiff, United Kingdom St David Recruitment Services Full time

    **Job Title**:Medical Travel Insurance Customer Service Advisor** **Location: Cardiff** **Salary/Hourly Rate: £11.00** **Hours: Monday - Friday hours TBC** **Temporary for 3 months with immediate start** **TEM754** Our client is looking for a Medical Travel Insurance Customer Service Advisor** **to join their busy team in Cardiff. This will be on a...


  • Cardiff, United Kingdom Maximus Services, LLC Full time

    **Description & Requirements** **Be part of something great** Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services...


  • Cardiff, United Kingdom BUUK Infrastructure No 2 Limited Full time

    At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and innovation over 30 years.We provide a supportive environment that is committed to enabling our people to be the best ensuring they feel proud to be themselves and...


  • Cardiff, United Kingdom BMS Engineering Recruitment Full time

    Location – Office based in Cardiff Products – Medical Devices / Med-tech · Diverse organisation with great culture and well-established globally Specialising in Obstetric, Vascular Assessment, Fetal & Patient Monitoring & Wound Express products into the healthcare market; NHS, private hospitals and primary care. THE ROLE: Office based job in...


  • Cardiff, United Kingdom BMS Performance Full time

    Location - Office based in Cardiff Products - Medical Devices / Med-tech · Diverse organisation with great culture and well-established globally Specialising in Obstetric, Vascular Assessment, Fetal & Patient Monitoring & Wound Express products into the healthcare market; NHS, private hospitals and primary care. THE ROLE: Office based job in...

  • Care Coordinator

    7 days ago


    Cardiff, United Kingdom Quality Care Services Full time

    **Reference**: 030/12/22 **Location**: Cardiff **Salary**: £21.5k per Annum + Benefits + Pension **Job type**: Permanent **CCH - HO**: **Cardiff**: Care Coordinator - Cardiff (Part Time) Monday to Friday 8am - 4 pm plus additional payment for on call (including weekends) About Us City & County Healthcare Group is a family of care companies delivering...