Learner Support Executive
3 days ago
**Learner Support Executive x 2**
**Based: Derby, East Midlands (Office Based)**
**Salary: £20,000**
INTRO
This is a fantastic opportunity to join a Derby based Training Provider organisation who are dedicated to improving the lives of their learners.
Due to ongoing expansion they are currently wanting to appoint 2 x Learner Support Exectutives.
As a Learner Support Executive you will be supporting employed learners throughout their learning journey. Supporting them with their enrolment onto online courses, checking in with them during their course to conduct a progress review to ensure they are on track or if they require any additional support, then completing their final reviews and assisting in signposting to further learning.
- This Enrolment and review activity will predominantly be conducted over the telephone, however there will be opportunity to conduct on-site enrolments at employer premises on occasion.
Experiene of working with learners in an Education or Training setting would be useful, but is not essential.
DUTIES
- Enrolling learners onto their courses remotely or in person
- Conducting on-programme and exit reviews with learners
- Organising additional support with Tutors as appropriate
- Managing a caseload, updating electronic records and simple spreadsheets
- Flexing priorities between enrolments and reviews as per business demand
- Referring learners to other agencies, such as government agencies, learning and training providers or specialist organisations, and advocating on their behalf where necessary
- Meeting targets, completing weekly reports and sending to the management team weekly
- Undertaking administrative tasks, such as setting up and maintaining client records, conducting audits, recording statistical data and producing claim reports
- Ensure the full embedding of all Equal Opportunities policies and Health & Safety requirements including Safeguarding and promoting the welfare of all learners with whom you come into contact
- Attend and participate in team and company meetings, as required
- Additional duties appropriate to the post as directed by the Project Manager
CANDIDATE PROFILE
- Excellent communication and interpersonal skills
- Ability to establish a rapport and work with clients from a range of backgrounds
- Assertiveness and the ability to remain calm under pressure
- Listening and questioning skills
- Ability to work well as part of a team, but also to work independently, using your initiative
- Organisational skills with the ability to prioritise tasks and manage time effectively
- The ability to meet targets and deadlines
- Administrative skills including writing reports, maintaining accurate records and using IT
- Excellent IT skills that include Word, Excel and Outlook
**You will be required to undertake a DBS check for this position.**
**Preferably hold a full driving licence with access to a car but not essential.
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