Customer Support Executive

5 months ago


Derby, United Kingdom Selective Recruitment Solutions Limited Full time

**Role : Customer Support Executive**

**Location : Derby**

**Salary : £25,000 - £27,000**

**Contract : Permanent**

**Hours : 37.5 hours per week**

**Monday to Thursday 09:00 to 17:30**

**Friday 09:00 to 17:00**

**Benefits**:

- 27 days holiday per annum (plus public holidays)
- Enrolment into company bonus scheme after 6 months of being in the role
- Birthday off (or 5 days either side)
- Company Pension
- Access to the companies EAP Scheme via BHSF
- X2 volunteering days a year paid leave

**Main Responsibilities**:

- Processing Driver Declaration Forms
- Validating Insurance Documents
- Data Entry for DVLA Manual Records
- Data Entry and Management for NON-GB Licence Data

**Additional Roles / Tasks - As required**:

- Will provide Technical Support to existing users of services and will help to resolve customer enquiries and service
- related issues and problems.
- Will provide training on company products.
- Will use the support desk software to process service issues and ensure that they are resolved promptly in a satisfactory manner.
- Will assist with the testing of new products and services or to help ensure that software bugs have been eradicated.
- Work with users to resolve faults and requests within agreed timescales Provide on-line training to users to help support the software solutions. Create, maintain and remove user accounts from systems.
- Work with users to resolve outstanding faults.
- A polite, professional and courteous approach to dealing with customers
- Meticulous attention to detail
- Excellent organisational and time management skills
- Excellent communication skills both verbal and written
- Ability to prioritise workload and work accurately under tight deadlines
- Excellent IT Skills, proficient in Excel, Word and Outlook
- Previous Administrative experience
- Strong & confident telephone manner
- Great knowledge of MS Office (Excel, Word and Outlook essential)
- Organised and pro-active
- Can multitask with ease
- Strong work ethic and a positive attitude
- Solid internal & external communication skills
- Demonstrates confidentiality, integrity and discretion
- Ability to work closely with others to achieve a shared goal
- Professional and customer - focused
- Enjoy working in a fast-paced environment
- A Friendly and sociable individual
- Strong Attention to detail and pride in what they do
- Passion for technology and eagerness to resolve technical queries

**Qualifications**
- A minimum of 5 GCSEs including C/4 or above (or equivalent) in Math’s and English. IT Qualification is desirable, but not essential. Familiar with Microsoft Windows and Office software (Word, Excel) with reasonable keyboard skills.
- Licence Check have ISO 27001 Security Certification because we manage personal data for our customers. You will be required to undergo a basic criminal records (DBS) check and provide personal and previous employment/ education references.

INDC

**Salary**: £25,000.00-£27,000.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: CustomerSupportGF



  • Derby, Derby, United Kingdom Corecruitment Full time

    We are seeking a skilled Customer Success Executive to join our team at Corecruitment. This role involves working with existing customers to onboard, train, and support them in using our tech products. The ideal candidate will have previous experience in a customer success or helpdesk role and excellent verbal and written communication skills.About the...


  • Derby, United Kingdom Corecruitment Limited Full time

    We have a great role for a customer success executive/onboarding manager to join a growing tech company embedded in the food and beverage industry at restaurant and foodservice level. They would like someone based around Derby/Stoke/Wolverhampton area that can visit their offices and local customers. The nature of this role means that a UK driving license is...


  • Derby, United Kingdom Corecruitment Full time

    We have a great role for a customer success executive/onboarding manager to join a growing tech company embedded in the food and beverage industry at restaurant and foodservice level. They would like someone based around Derby/Stoke/Wolverhampton area that can visit their offices and local customers. The nature of this role means that a UK driving license is...


  • Derby, United Kingdom COREcruitment Full time

    We have a great role for a customer success executive/onboarding manager to join a growing tech company embedded in the food and beverage industry at restaurant and foodservice level. They would like someone based around Derby/Stoke/Wolverhampton area that can visit their offices and local customers. The nature of this role means that a UK driving license is...


  • Derby, United Kingdom Blue Square Full time

    ARE YOU THE ONE? As a Field Support Executive, you will be a core participant in the in driving of the MX Service Delivery Team to ensure that customers get a prompt solution to their query, whether that is by providing technical expertise, in-field training, or the support of a break-fix solution. Regularly visit partner sites to engage with their...


  • Derby, United Kingdom Blue Square Full time

    ARE YOU THE ONE?As a Field Support Executive, you will be a core participant in the in driving of the MX Service Delivery Team to ensure that customers get a prompt solution to their query, whether that is by providing technical expertise, in-field training, or the support of a break-fix solution. Regularly visit partner sites to engage with their operations...


  • Derby, United Kingdom Blue Square Careers Full time

    ARE YOU THE ONE?As a Field Support Executive, you will be a core participant in the in driving of the MX Service Delivery Team to ensure that customers get a prompt solution to their query, whether that is by providing technical expertise, in-field training, or the support of a break-fix solution. Regularly visit partner sites to engage with their operations...


  • Derby, United Kingdom East Midlands Railway Full time

    We are proud to be **One Team** at East Midlands Railway (EMR). We are passionate about **keeping people safe, delighting our customers**, **doing the right thing **and putting customers at the heart of our sustainable railway for the East Midlands. With over 2,400 employees, our people are the reason we are so successful, and the Customer Service team make...


  • Derby, United Kingdom East Midlands Railway Full time

    We are proud to be **One Team** at East Midlands Railway (EMR). We are passionate about **keeping people safe, delighting our customers**, **doing the right thing **and putting customers at the heart of our sustainable railway for the East Midlands. With over 2,500 employees, our people are the reason we are so successful, and the Customer Service team make...


  • Derby, United Kingdom ASTON BARCLAY LIMITED Full time

    **Job description** We are the leading national independent auction group, led by quality people, driving the future of the remarketing industry through leading results, innovation, investment, excellence in technology and exceptional service. Our mission is to bring new perspectives, energy and more innovative ways of working to extend our value within...


  • Derby, United Kingdom West Lancashire Borough Council Full time

      HR-0105-24 Are you interested in joining our Executive Support Team here at West Lancashire Borough Council? We are looking for an experienced Executive Support Officer who is looking for a challenge in a fast-paced role. You will need to demonstrate your suitability to this role as outlined in the job profile. You will be responsible in providing...


  • Derby, United Kingdom nurtur.group Full time

    We are Know Your Market an expert provider of mystery shopping, market research and customer feedback to companies who work in a range of different sectors. Know Your Market part of the nurtur. group are looking for an Insights Support Executive to join our team. The nurtur. group is a diverse group of businesses brought together based on holistically...

  • Executive Host

    6 months ago


    Derby, United Kingdom Integral UK Full time

    **Executive Host** Hospitality / Customer Service Experience is essential **Main duties** - Work as part of a small team of executive hosts to support the day to day running of the house, including extensive formal & kitchen gardens and the conference facilities - Ensure high standard of cleaning, catering and maintenance requirements are met and issues...

  • Marketing Executive

    6 months ago


    Derby, United Kingdom 2Fawcett Recruitment Full time

    Role**:Marketing Executive** Location**:Derby** **Salary**: up to £40,000 per annum Type: Permanent, Full time Monday - Friday Overview of the **Marketing Executive.** 2fawcett are recruiting for a **Marketing executive** based in Derby. You will be reporting directly into the Marketing Manager and play an exciting role in supporting the overall...

  • Key Account Manager

    4 weeks ago


    Derby, Derby, United Kingdom Creative Support Full time

    About the Role:As a key member of our team, you will be responsible for identifying and pursuing new business opportunities to drive revenue growth and expand our customer base.Main Responsibilities:• Develop and execute sales strategies to achieve sales targets• Build and maintain relationships with key clients and partners• Identify and capitalize on...


  • Derby, Derby, United Kingdom STERIS Canada Corporation Full time

    Job Title: Customer Technical Support SpecialistSTERIS Canada Corporation is seeking a highly skilled Customer Technical Support Specialist to join our team. As a key member of our technical support team, you will provide expert technical assistance to our customers, ensuring they receive the highest level of support for our software products.Key...

  • Sales Executive

    5 months ago


    Derby, United Kingdom Lovell Full time

    **Permanent - 37.5 Hours per week - Thursday - Monday** **We have a fantastic opportunity for a Sales Executive to join our team within our East Midlands region based at our Castleward development in Derby. We are currently looking for a positive, self-motivated, compassionate, and committed people person to join our team as Sales Executive leading the...


  • Derby, United Kingdom CV-Library Full time

    Internal Sales Executive. Derby. Up to £25,000 per annum + Year one OTE £45,000 per annum. Benefits: Uncapped commission. Excellent training available. Retirement savings plan options. We are looking to recruit an Internal Sales Executive for a leading supplier of building materials and products used in the refurbishment sector. This is an...


  • Derby, United Kingdom Elizabeth Michael Associates Full time

    **| CLIENT SUPPORT EXECUTIVE - TEMP TO PERM |** **| DERBY CITY |** **| SALARY - £11.44 PER HOUR |** **| TEMP TO PERM |** **| MUST PASS A FULL ENHANCED DBS CHECK |** We are on the lookout for dedicated individuals to assist our client as the business grows. This position presents an excellent chance to accumulate experience across diverse domains. This...


  • Derby, Derby, United Kingdom Bartlett Mitchell Full time

    Bartlett Mitchell is seeking a Customer Support Specialist to join their dynamic team. This exciting role offers the opportunity to work in a fast-paced environment, providing exceptional customer service and support to our clients.As a Customer Support Specialist, you'll be responsible for maintaining high standards of cleanliness and presentation across...