Enquiries Assistant

2 weeks ago


Leicester, United Kingdom Unitemps - De Montfort University Full time

**Role**

The role also works closely with Student Ambassadors, organising and supporting campus tours, telemarketing campaigns and Ambassador engagement on social media.

The working hours for this role are full time 37 hours per week; this role starts as soon as possible with a proposed end date of 31/03/2023

**Duties and responsibilities**
Record, monitor and evaluate the required details of enquirers on CRM specifically promoting visits to campus, advice on the UCAS process and routes to specific areas and courses of study.
Heavy involvement in Clearing and Confirmation from June to September, providing front line customer service and making offers to potential students
Support telemarketing campaigns, supervising Student Ambassadors, ensuring customer service standards are maintained and collating data relating to this activity.
Be flexible and prepared to work evenings and weekends as required
Work towards Directorate wide recruitment objectives.
Contribute to the development of, and maintain, sector and corporate knowledge to support enquiry handling and management.
Be a competent and professional representative of the University in all dealing with the general public and others, requiring excellent communication and inter-personal skills at all levels.
Provide administrative support to the Student Recruitment Team as required
Support the running of campus tour events throughout the recruitment cycle
Support the running of the Student Ambassador Team and be a day-to-day point of contact for the Student Ambassadors and users of the Student Ambassador team.
Follow University protocols and procedures relating to risk, Health and Safety and finance.

**Skills and experience**
Educated to A Level or equivalent

Experience working in customer service

Experience in providing administrative and/or event support

Experience working in Higher Education

Experience working with schools and colleges and with students

Experience providing advice and guidance

Excellent communication and interpersonal skills

Outstanding administrative and organisational skills

Ability to work under own initiative, under pressure and meet deadlines

Fully IT literate - experience using CRM systems

Effective team working skills

Excellent attention to detail

**Location**
De Montfort University - Hybrid working

**Additional information**
Unitemps is acting as an Employment Business, supplying temporary workers, in relation to this vacancy.

**Job Types**: Temporary contract, Full-time

**Salary**: £12.29 per hour

Schedule:

- Monday to Friday

Work Location: Hybrid remote in LEICESTER

Reference ID: 1054086


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