Automation IT Technical Specialist

2 weeks ago

Amersham, United Kingdom Beckman Coulter Diagnostics Full time

**Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.**

At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.

The Automation IT Technical Specialist (WITS) for Beckman Coulter Diagnostics is responsible for working with customers pre-sale, mid-sale and post-sale. Giving you the opportunity to work across all sectors of Beckman Coulter part of the WITS team at Beckman Coulter. As an Automation IT Technical Specialist, you will have the sophisticated knowledge of general IT Topics such as networking, Security, HL7 (Health Level 7), ASTM (American Society for Testing and Materials), All Server Configurations (Mirroring/Cascades etc), Automation and Workflow within the hospital laboratory sector.

This position is part of the Workflow and IT team (WITS) located in UK&I and will be remote. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.

You will be a part of the WITS team and report to the Customer Operations Manager WITS UK&I responsible for Automation & IT. If you thrive in a multifunctional role and want to work to build a world-class Customer support organization—read on.
- _ Take ownership of customer issues within the Clinical Information Management Technology product line, following problems through to resolution and updating the CRM (Customer Relationship Management) escalation Module, where applicable._
- _ Become a source of expert knowledge on Beckman Coulter Data Management systems & IT solutions as well as general IT Topics (Networking, Security, HL7 (Health Level 7), ASTM (American Society for Testing and Materials), All Server Configurations (Mirroring/Cascades etc)._
- _ Work closely with the WITS Product Specialist in solution designs, to be able to technically validate and advise WITS Customer Operations Manager on any high tier upcoming projects/tenders in line with current standard work procedures._
- _ Assist Call Technical Specialists (CTS) in timely responses of customer queries. Coach and mentor to upskill associates in this field._
- _ To be accountable for the timely delivery of product MODS and working with CTS to manage the deployment._
- _ To build positive relationships with key IT stakeholders within private and public healthcare settings._

**The essential requirements of the job include**:

- Extensive Automation IT Knowledge - Networking, Security, HL7 (Health Level 7), ASTM (American Society for Testing and Materials), All Server Configurations (Mirroring/Cascades etc).
- IT experience within the medical diagnostics industry, at Pathology or Trust level is strongly desirable.
- Knowledge and understanding of laboratory practices, Inc. a background knowledge of clinical chemistry and immunoassay would be advantageous but not essential.

**It would be a plus if you also possess previous experience in**:

- Lab
- IT
- Automation

At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.

When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful **Danaher Business System** tools and the stability of a tested organization.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.

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