IT Solutions Specialist- 1st/2nd line

4 weeks ago

Amersham, Buckinghamshire, United Kingdom Danaher Full time

In our line of work, life isn't a given - it's the ultimate goal. When life takes an unexpected turn, our technology and solutions enable caregivers to make informed diagnostic decisions to improve patient care. This is our shared purpose at Radiometer and what unites all +4000 of us - no matter our roles or where in the world we're located. Creating impactful innovations like ours, doesn't happen overnight - it requires uncompromising persistency, passion, and a desire to make a difference. Here, you can learn, grow, and chart an uncommonly diverse career.

Radiometer is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges.

The IT Solutions (ITS) Specialist for Radiometer is responsible for Radiometer POC-IT solutions installed at customer sites from Pre-sales activities, demonstrations, Sales activities, presentations, meetings, implementation, installation and configuration, training, ongoing system support and 1st/2nd line troubleshooting.

This position is part of the Customer Support > Field Technical Service located in Radiometer Limited and will be fully remote covering the UK and Ireland. At Radiometer, our vision is to improve global healthcare with reliable, fast, and easy patient diagnoses.

You will be a part of the ITS team and report to the Senior Manager, ITS and Implementation responsible for managing both the ITS and the Training and Implementation teams. If you thrive in a multifaceted, supporting role and want to work to build a world-class data driven, innovative organization—read on.

In this role, you will have the opportunity to:

  • Support customers with routine application software upgrades, migrations, module upgrades, device connections and troubleshooting of customers IT solutions
  • Project manage your AQURE projects according to the specifications, scope and requirements to ensure we meet agreed timeline and scope
  • Ability to develop and adapt technical solutions to meet customer requirements
  • Develop your knowledge and skills to support the wider business and your personal development

The essential requirements of the job include:

  • HNC/HND, degree level in computing or similar level experience
  • Experienced with Microsoft Server Operating Systems (OS), Microsoft SQL Server, TSQL queries and SQL Server Reporting Services (SSRS)
  • Experienced with standard data management protocols such as HL7, ASTM and POCT1-A
  • Experienced in programming/scripting (JavaScript and XML) or use of Mirth Connect software
  • Experienced with IT troubleshooting, project management & developing custom solutions

It would be a plus if you also possess previous experience in:

  • Microsoft Internet Information Server (IIS)
  • Experience with data management and IT infrastructure in hospitals
  • Hospital IT interfacing or point of care medical devices

At Radiometer we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Radiometer can provide.

At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what's next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

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