Passenger Service Agent, Heathrow Airport
3 weeks ago
We’re currently recruiting Passenger Service Agent to join this internationally renowned travel/Airline company.
This is a great opportunity those who would like to work for airline/travel industry and gain further experience within international environment.
**Responsibilities**:
- Give passengers a warm welcome and a positive experience
- As knowledge and experience develops all aspects of Passenger service duties will be required for both arrival and departure flight handling, including;
- Check-in passengers ensuring security compliance and document checks are carried our accurately
- Ticket Desk, collect money, book and amend itineraries and handle general ticket enquiries
- Special service, arrange meet and greet for VIP’s
- Departure Flight preparation, seat planning
- Arrival flight preparation and departure gate reconciliation handling
- Lost and found enquiries
- Other general tasks when required
**Requirements**:
- Excellent customer service and communication skills and approachable and friendly but professional way
- PC skill (MS Word and Excel)
- Business level of English is mandatory
- Japanese language is highly advantageous
- Flexible and positive attitude
**Conditions**:
- Location: Heathrow Airport
- Salary: Negotiable depending on experience, including various allowance and discretionary bonus
- Working hour: shift rotation
- Benefits: competitive benefits are available
** Access Appointments Consultancy Ltd is a recruitment agency based in London.
Thank you for your time and cooperation
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