Passenger Service Agent, Heathrow Airport

3 weeks ago


London Heathrow Airport, United Kingdom Access Appointments Consultancy Limited Full time

We’re currently recruiting Passenger Service Agent to join this internationally renowned travel/Airline company.

This is a great opportunity those who would like to work for airline/travel industry and gain further experience within international environment.

**Responsibilities**:

- Give passengers a warm welcome and a positive experience
- As knowledge and experience develops all aspects of Passenger service duties will be required for both arrival and departure flight handling, including;
- Check-in passengers ensuring security compliance and document checks are carried our accurately
- Ticket Desk, collect money, book and amend itineraries and handle general ticket enquiries
- Special service, arrange meet and greet for VIP’s
- Departure Flight preparation, seat planning
- Arrival flight preparation and departure gate reconciliation handling
- Lost and found enquiries
- Other general tasks when required

**Requirements**:

- Excellent customer service and communication skills and approachable and friendly but professional way
- PC skill (MS Word and Excel)
- Business level of English is mandatory
- Japanese language is highly advantageous
- Flexible and positive attitude

**Conditions**:

- Location: Heathrow Airport
- Salary: Negotiable depending on experience, including various allowance and discretionary bonus
- Working hour: shift rotation
- Benefits: competitive benefits are available

** Access Appointments Consultancy Ltd is a recruitment agency based in London.

Thank you for your time and cooperation



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