Baggage & Passenger Service Agent

4 weeks ago


London, United Kingdom Tate Full time

**LoadMaster/Baggage & Passenger Services Agent**

**2-year FTC, **with the potential to be extended or made permanent

**Full-time**: 37.50 hours per week

**Division**: Airport Operations Section

**Location**: Heathrow

**Salary**: £23,000 - £26,184 per annum depending on experience.

**Full UK driving license required.**

**_______________________________**

My client is one of the largest international airlines and they are currently recruiting for a LoadMaster/Baggage & Passenger Services Agent who will be responsible for ensuring that passengers and their Baggage safely board the aircraft at the right time, handling baggage and passenger irregularities while performing unparalleled customer Service.

You must be able to demonstrate a flexible and positive attitude, attain excellent customer service skills, and communicate well at all organisational levels as you will be you will often be the first or last person that passengers meet when they start or complete their journey.

Additional responsibilities include:

- Carrying out passenger service duties for both arrival and departure flight handling, including
- Check-In passengers ensuring security compliance and document checks are carried out accurately
- Departure Flight preparation, seat planning
- Arrival Flight preparation and Departure Gate reconciliation Handling
- Host and supervise check-in facility & Staff
- Flight Management
- Monitor flight status to take necessary action including connection flights
- Handle Loss Baggage claims, from acceptance to closure
- Handle settlement of baggage claims.
- Handle delayed baggage repatriation

For this role, you must be computer literate (MS Word and Excel) with the ability to learn systems and processes to a high standard. Problem-solving skills are required as you will have the flair of being able to turn a negative situation into a positive one.

There is a great benefits package on offer that includes; 24 days of annual leave increasing to 25 days in the 2nd year of service (public holidays are given in addition to annual leave, discounted private medical cover, pension match, group Life cover, and discounts on flights

Full training provided 37.5 hours per week and you are expected to work shifts according to the rotating roster that includes shift work and weekends.

Tate is acting as an Employment Business in relation to this vacancy.



  • London, United Kingdom Tate Full time

    **LoadMaster/Baggage & Passenger Services Agent** **2-year FTC,**with the potential to be extended or made permanent **Full-time**: 37.50 hours per week **Division**: Airport Operations Section **Location**: Heathrow **Salary**: £23,000 - £26,184 per annum depending on experience. **Full UK driving license...


  • West London, United Kingdom C&M Executive Recruitment Full time

    **Passenger Service Agent**: **Passenger Service Agent Responsibilities**: - Meet and greet passengers including VIP's - Check-in passengers and make sure security compliance is adhered to - Book and amend itineraries - Flight preparation and seat planning - Lost and found enquiries inc baggage services **Passenger Service Agent Skills Required**: -...


  • London, United Kingdom Tate Full time

    **Passenger Services Agent** **2-year FTC,**with the potential to be extended or made permanent **Full-time**: 37.50 hours per week **Division**:Airport department **Location**: Heathrow **Salary**: £23,000 - £26,184 per annum depending on experience. **_______________________________** My client is one of the largest international airlines and they...

  • Baggage Tracing Agent

    1 month ago


    London, United Kingdom Sky Handling Partner Full time

    **Baggage Tracing Agents** **Reporting to**:Duty Manager Shifts: A mixture of early and late shifts (162.5 hours per month) **Main tasks**: - To create AHL/DPR files for any disrupted passengers. - To carry out any follow up work/secondary tracing on above files. - To maintain regular contact with disrupted passengers. - To regularly monitor and clear the...


  • London, United Kingdom Centre People Appointments Ltd. Full time

    TK44357 TYPE: Permanent, full-time WORKING HOURS: 37.5 hours per week, includes shift work and weekends SALARY: £26-31K depending on experience, plus good benefits START: ASAP LOCATION: West London Passenger Services Agent Main Responsibilities: - Give passengers a warm welcome and a positive experience as you will often be the first or last person...


  • London, United Kingdom Sky Handling Partner Full time

    **Passenger Services Agent** Reporting to: Duty Manager Shifts: A mixture of early and late shifts (87 hours per month) **Main Duties** - To ensure passengers and their baggage are processed for the correct flight in accordance with established procedures. - To verify the validity of passengers documentation, with respect to immigration and security...


  • London, United Kingdom Sky Handling Partner Full time

    **Passenger Services Agent** Reporting to: Duty Manager Shifts: A mixture of early and late shifts (87 hours per month) **Main Duties** - To ensure passengers and their baggage are processed for the correct flight in accordance with established procedures. - To verify the validity of passengers documentation, with respect to immigration and security...


  • London, United Kingdom Menzies Aviation Full time

    **Overview** People. Passion. Pride. This is what has driven our teams since 1833. Join team Menzies and launch your career in the exciting Aviation Sector where no two days are the same. At Menzies, we have big ambitions and we're committed to developing our people through world class training and to provide them with a long-term career. With a firm...

  • Ramp Agent

    1 month ago


    London Stansted Airport, United Kingdom Right Now Recruitment Full time

    We are currently recruiting for exciting new opportunities to work as Ramp Agents within a dynamic and fast paced environment for our reputed client at Stansted airport. **Location: Stansted Airport** **Shift Pattern: 5on / 3off** **Hours**:Early/ Late/ Night **Salary**:£21,000 - £25,000 **As a Ramp Agent you will be responsible for**: - Load/unload...


  • London, United Kingdom Optime Group Full time

    Are you interested in a career in the aviation sector? Optime are looking for Passenger Service Agents to join a prestigious client at London City Airport. This role is open to applicants who have a genuine interest in aviation, customer care and service. All necessary training will be fully paid and provided by sector experts including support in obtaining...

  • Warehouse Operative

    1 month ago


    London Stansted Airport, United Kingdom Right Now Recruitment Full time

    We are currently recruiting for exciting new opportunities to work as Ramp Agents within a dynamic and fast paced environment for our reputed client at Stansted airport. **Location**:Stansted Airport **Shift Pattern**:5on / 2off **Hours**:Night shifts only **Salary**:£24087 (12.35 per hour) **As a Ramp Agent you will be responsible for**: -...


  • London, United Kingdom First Call Contract Services Ltd Full time

    **First Call Aviation is looking to recruit an experienced Altea Passenger Service Agent / office Admin.** Are you a motivated, organized individual seeking a challenging and rewarding opportunity in a fast-paced environment? Would you enjoy being part of a dedicated team that works together to create a relevant, memorable difference in the lives of our...

  • Ramp Agent

    1 month ago


    London, United Kingdom First Call Contract Services Ltd Full time

    We are recruiting for Ramp Agents to work at Heathrow Airport. For these positions, you will need to be flexible and adaptable as we enter a new era in the aviation business. Role - what the work involves - All aspects of ramp & baggage handling, could and may include working in aircraft holds, in baggage make-up facilities, and other areas associated with...

  • Ramp Agent

    1 month ago


    London Heathrow Airport, United Kingdom AV Placements Ltd Full time

    **Job description** **Essential Experience & Skills** - Fluent spoken and written English. - Full UK/EU driving licence - minimum 1 year’s driving experience. - Safety driven with the ability to maintain a safe and secure working environment. - Pre-employment checks - ability to achieve successful completion of the referencing (checkable 5-year...


  • London, United Kingdom Agent Provocateur Full time

    Agent Provocateur is an iconic British lingerie, nightwear, accessories and beauty brand founded in 1994 with retail stores across North America, Europe and UK. We empower strong, sensual and independently minded individuals who are looking to reward themselves with products that reinforce their innate sense of confidence. We are currently recruiting for a...


  • London, United Kingdom Agent Provocateur Full time

    Job Description Agent Provocateur is an iconic British lingerie, nightwear, accessories and beauty brand founded in 1994 with retail stores across North America, Europe and UK. We empower strong, sensual and independently minded individuals who are looking to reward themselves with products that reinforce their innate sense of confidence. We are currently...


  • London, United Kingdom Agent Provocateur Full time

    Job DescriptionAgent Provocateur is an iconic British lingerie, nightwear, accessories and beauty brand founded in 1994 with retail stores across North America, Europe and UK. We empower strong, sensual and independently minded individuals who are looking to reward themselves with products that reinforce their innate sense of confidence.We are currently...


  • London, United Kingdom Agent Provocateur Full time

    Agent Provocateur is an iconic British lingerie, nightwear, accessories and beauty brand founded in 1994 with retail stores across North America, Europe and UK. We empower strong, sensual and independently minded individuals who are looking to reward themselves with products that reinforce their innate sense of confidence.Please make sure you read the...


  • Greater London, United Kingdom Agent Provocateur Full time

    Agent Provocateur is an iconic British lingerie, nightwear, accessories and beauty brand founded in 1994 with retail stores across North America, Europe and UK. We empower strong, sensual and independently minded individuals who are looking to reward themselves with products that reinforce their innate sense of confidence.Check all associated application...


  • Greater London, United Kingdom Agent Provocateur Full time

    Agent Provocateur is an iconic British lingerie, nightwear, accessories and beauty brand founded in 1994 with retail stores across North America, Europe and UK. We empower strong, sensual and independently minded individuals who are looking to reward themselves with products that reinforce their innate sense of confidence.We are currently recruiting for a...