Technical Services Co-ordinator

7 months ago


Grimsby, United Kingdom Flatfish Limited Full time

Job Overview:
The Technical Services Co-Ordinator will provide day to day support for the Technical Team, ensuring retail compliance and food safety systems are effective, incidents and complaints are fully investigated and appropriate corrective actions are implemented. This role may involve interaction with customers, including (but not limited to) liaison regarding complaints investigations and closures, technical queries, close-out of related non-conformances, and assistance with site visits.
- Proactively champion a positive food safety culture throughout the business
- Assist in managing the HACCP plan, ensuring the HACCP plan is reviewed and updated on a regular basis in order to meet regulatory, customer and third-party audit requirements, deputising for the HACCP Lead in their absence
- Assist in co-ordinating the internal audit schedule and ensuring that all internal audits are undertaken to schedule and are completed and closed out within agreed timescales
- Ensure procedures and risk assessments are kept live and accurate; implementing updates, changes and communicating to the wider business
- In collaboration with the Technical Managers, supporting investigations into incidents, and trends, including implementing corrective actions, relating to customers, third parties, and internal matters
- Proactively identify and implement continuous improvement to the wider Food Safety & Quality Management System (FSQMS) in collaboration with the Technical Team, ensuring that the FSQMS, procedures and records are fit for purpose, accessible and compliant with regulatory, customer, retailer and third-party standards, guidelines and codes of practice
- Assist in monthly KPI reporting to all retailers and the wider business
- Support audits against the BRCGS, MSC, ASC and any other third-party audit standards to ensure continuous certification is maintained in collaboration with the Technical Managers
- Support in the completion of Gap Analysis and close out of non-compliance, working to multiple third party and retailer standards
- Assist in reviewing non-conformances from internal and external audits in order to identify areas of improvement. Analyse issues using root cause analysis techniques to achieve effective preventative and corrective actions
- Completion of Vulnerability Risk Assessment and horizon scanning in collaboration with the Retail and Technical Systems Manager
- Provide technical support to the wider business, providing governance and leading proactive continuous improvement of food safety and quality culture and of food defence by cross functional engagement
- Support in delivering functional Technical KPI’s to ensure strict targets and strategies are met

Pay: £24,500.00-£26,145.00 per year

**Benefits**:

- Additional leave
- Bereavement leave
- Canteen
- Company pension
- Free parking
- Life insurance
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: Tech Services Co-Ord


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