Quality Assurance Coordinator

7 months ago

Horley, United Kingdom Wilson James Full time

**BECOME**

**Be Part of Something Amazing. Join Wilson James.**

As one of the UK's leading aviation managed service providers, we support in making airports safe, secure, and efficient with outstanding levels of customer service.

Become a Quality Assurance Co-ordinator based at Gatwick Airport. In this dynamic role Wilson James seek an exceptional organised individual, who is confident communicating at a variety of levels, has great attention to detail, and the ability to multitask to contribute to the overall efficiency and effectiveness of our customer care operation.

**LIVE**

**What You Will Do**

Let's change the world and make a difference. This exciting Quality Assurance Co-ordinator role provides an excellent opportunity to quickly learn the Wilson James customer care function at Gatwick Airport, whilst playing a critical role in ensuring that our customer service team meet and exceed industry standards and customer expectations.

You will be responsible for coordinating and implementing quality assurance processes, conducting audits, examining data, and collaborating with cross-functional teams to drive continuous improvement initiatives. This role requires a strong focus on monitoring, accuracy, administration, adherence to quality control procedures, and exceptional communication skills.

If you're looking for a rewarding career full of new experiences, exciting opportunities, and career development, then Wilson James is the place for you.

**Main Responsibilities**:

- Conduct regular flight audits by logging and monitoring the Customer Care Agent (CCA) passenger pick up times ensuring SLA standards are achieved.
- Collect and analyse data to identify trends, patterns, areas of improvement, and present findings to management and relevant stakeholders.
- Develop and implement quality assurance procedures and guidelines to ensure compliance with the aviation industry regulations and standards.
- Collaborate with the operational team to identify and resolve quality-related issues and implement process improvements.
- Assist in the development and maintenance of quality control documentation, including standard operating procedures (SOPs), work instructions, and quality manuals.
- Participate in internal training sessions to educate employees on quality assurance procedures, standards, and best practices.
- Take part in external audits and regulatory inspections, ensuring compliance and providing necessary documentation and support.
- Monitor and track customer feedback and complaints, coordinating with customer service teams to address issues and implement corrective actions.
- Stay up to date with industry trends, regulations, and best practices related to quality assurance and recommend improvements to existing processes.
- Work closely with the Duty and Terminal Managers to ensure adherence to quality standards and resolve any quality-related issues in a timely manner.

**WIN**

**What We Expect of You**
- Excellent analytical and problem solving skills with the ability to collect, interpret, and analyse data.
- Exceptional organizational and administrative skills.
- Detail oriented mindset with a focus on accuracy and precision.
- Strong verbal and written communication skills, with the ability to effectively interact with individuals at all levels of the organization.
- Ability to work independently and prioritize tasks to meet deadlines.
- Proficient IT user, specifically Excel.
- Ability to adapt to changing priorities and handle unexpected situations with flexibility and composure.

**THRIVE**

**What You Can Expect From Us**
- We aim to create a vibrant, inclusive, safe, and professional work environment that cultivates professional and personal growth.
- £30,000 pay per annum
- Annual leave of 5.6 weeks per year
- Refer a friend programme - if you know someone who would be suitable for any of our vacancies, and they end up working with us for over 3 months, you will be entitled to a little bonus
- Opportunity to grow - As an employer of choice, we focus on wellbeing, training and career progression. We want employees to be well-equipped and feel confident in carrying out their role, as well as develop skills to allow for career advancement and personal progression.
- Wellbeing - Your mental and physical health is important to us which is why you will benefit from our Employee Assistance Programme (with up to 6 counselling sessions), Listening Ears programme and dedicated mental health first aiders.
- Employee Benefits Portal - We understand that feeling valued is important and so we offer lifestyle savings and access to a reward and recognition platform.
- Life Assurance Cover
- Holiday Purchase Scheme

**Job Types**: Full-time, Permanent

**Salary**: £30,000.00 per year

**Benefits**:

- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
- Sick pay

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Work Location: In person

  • Technical Safety Assurance Specialist

    2 weeks ago

    Horley, Surrey, United Kingdom Civil Aviation Authority Full time

    Job DescriptionThe Senior Technical Analyst will be responsible for managing a quality assurance program to ensure an accuracy level of 95% relating to external correspondence. This will involve providing training to new case officers on the CAA's CAP 1404 process and coordinating regulatory interviews.You will also be responsible for identifying quality...

  • Installations Coordinator

    2 months ago

    Horley, United Kingdom CV-Library Full time

    Position: Installations Coordinator Location: Horley, Surrey (Hybrid) Salary: £28,000 - £30,000    As leading business in Surrey, who specialise in delivering impactful brand activations and custom display installations, are looking to add to their installations team.    They are looking for an Installations Coordinator...

  • Student Wellbeing Coordinator

    1 week ago

    Horley, Surrey, United Kingdom Positive Futures Recruitment Ltd Full time £21,996 - £23,514

    We are seeking a Student Wellbeing Coordinator to join our team at Positive Futures Recruitment Ltd. The successful candidate will be working in a specialist school in Smallfield, Surrey, supporting students aged 6-11 years old with Autism and associated behavioural and communication difficulties.About the RoleAs a Student Wellbeing Coordinator, your role...

  • Project Coordinator

    4 weeks ago

    Horley, Surrey, United Kingdom Spencer & James Full time

    At Spencer & James, we are seeking a skilled Social Housing Site Lead to oversee the planning and execution of our social housing projects in West Sussex. This role offers a salary of £45,000 - £50,000 (Basic Salary) and is ideal for experienced professionals who want to make a difference in the lives of people living in social housing.About the Role:We...

  • Part Time Support Services Coordinator

    2 weeks ago

    Horley, Surrey, United Kingdom Avenues Group Full time

    Support Services Coordinator RoleAvenues is a community-driven organization focused on empowering individuals with learning disabilities, autism, and epilepsy to lead fulfilling lives. We provide support services in home and community settings, enabling individuals to reach their full potential.We're seeking a part-time Assistant Service Manager to join our...

  • Senior Project Coordinator

    1 week ago

    Horley, Surrey, United Kingdom Hott Source Full time

    Job Description: Senior Project CoordinatorHott Source is looking for a skilled and experienced Senior Project Coordinator to join their team in Horley, Surrey. This is a hybrid role that offers flexible working arrangements.Estimated Salary: £37,500 - £42,500 per annum.About the OpportunityThis is an exciting chance for a motivated individual to take on a...

  • Construction Project Coordinator

    1 day ago

    Horley, United Kingdom Michael Taylor Search & Selection Full time

    Job Title: Construction Project CoordinatorLocation: West SussexWe are working with a Restoration specialist providing construction repair solutions for domestic and commercial environments. We require an experienced Contracts & Commercial Manager to accurately estimate project costs, craft proposals, and collaborate with various departments for seamless...

  • Dynamic Project Coordinator

    2 weeks ago

    Horley, Surrey, United Kingdom Randstad Education Full time

    About the RoleWe are seeking a highly skilled and experienced Dynamic Project Coordinator to join our dynamic team at Randstad Education.This is a fantastic opportunity for someone who enjoys managing multiple projects simultaneously, collaborating with cross-functional teams, and meeting deadlines.Key ResponsibilitiesProject Coordination: Coordinate...

  • Activities Coordinator

    2 weeks ago

    Horley, Surrey, United Kingdom Barchester Healthcare Full time

    About the RoleAt Barchester Healthcare, we are seeking a dedicated and creative Activities Coordinator to join our team. This exciting opportunity will allow you to create stimulating environments for exceptional care and support for residents by devising imaginative, fun and motivational activities that suit every interest and ability.You will be...

  • Creative Project Coordinator

    1 week ago

    Horley, Surrey, United Kingdom Hott Source Full time

    Job Title: Creative Project CoordinatorA forward-thinking agency in Surrey is seeking a skilled Creative Project Coordinator to manage the lifecycle of creative projects, ensuring they meet client expectations and stay within budget.Key Responsibilities:Develop and manage project plans, timelines, and budgets.Act as the main contact for clients, providing...

  • Teaching and Learning Support Coordinator

    1 week ago

    Horley, Surrey, United Kingdom County Care Group Full time

    Role Overview:The Teaching and Learning Support Coordinator will play a vital role in supporting the Regional Manager in delivering high-quality person-centered care. As a key member of our team, you will have the opportunity to develop your skills and experience in a fast-paced and dynamic environment.Duties and Responsibilities:Support the Regional Manager...

  • Head of Infrastructure Management

    2 weeks ago

    Horley, Surrey, United Kingdom Insight Executive Group Full time

    Key ResponsibilitiesWe are looking for an exceptional Head of Hard FM to lead our team in delivering statutorily compliant, financially viable, and operationally functional FM services. The successful candidate will manage and coordinate the on-site team, comprising two Senior Engineers, to achieve these objectives.The role involves overseeing the...

  • Care Coordinator

    7 months ago

    Horley, United Kingdom Alina Homecare Full time

    Alina Homecare are now looking to appoint a Part Time Care Coordinator to join our fantastic team operating from our Horley Branch. We are growing as a business and as a result now have a great opportunity for somebody who is passionate about care who wishes to progress with a genuinely caring company. **Job Role** Reporting to the Registered Manager and...

  • Childcare Development Coordinator

    3 days ago

    Horley, Surrey, United Kingdom Best Practice Network Limited Full time

    Job DescriptionWe are seeking an enthusiastic and dedicated individual to join our team as a Childcare Development Coordinator. This apprenticeship is designed for those who are passionate about creating a supportive learning environment that fosters the growth and development of young children.About the RoleCreate meaningful relationships with children,...

  • Senior Construction Project Coordinator

    6 days ago

    Horley, Surrey, United Kingdom QCS Staffing Full time

    About the OpportunityAre you a driven and results-oriented individual looking for your next challenge? We are seeking a skilled Pre-Construction Manager to join our team in Gatwick, supporting our valued client in the design, build, maintenance, and operation of Data Centres.This is a fantastic opportunity to work on high-profile projects, develop your...

  • Senior Technical Analyst Lead

    2 weeks ago

    Horley, Surrey, United Kingdom Civil Aviation Authority Full time

    About the RoleWe are seeking a Senior Technical Analyst to join our team at the Civil Aviation Authority. As a key member of our safety team, you will play a crucial role in ensuring the highest standards of aviation safety in the UK.The successful candidate will have experience in managing quality assurance programs, providing training and support to small...

  • Horley Service Team Coordinator

    2 weeks ago

    Horley, Surrey, United Kingdom Avenues Group Full time

    Avenues Group is seeking an experienced Part Time Operations Manager to join its team at the Horley service. This role offers an exciting opportunity to lead a team of support staff, manage budgets, and develop strategies to improve service delivery.Job Description:Leadership: Lead and manage a team of support staffFinancial Management: Manage budgets and...

  • Master Kitchen Coordinator

    2 weeks ago

    Horley, Surrey, United Kingdom The Fox Revived Full time

    Career Opportunities at The Fox RevivedThe Fox Revived is looking for a skilled Sous Chef to join our team and contribute to creating exceptional culinary experiences. As part of our dynamic kitchen team, you will be responsible for leading kitchen operations, working closely with the Head Chef, and ensuring high-quality food presentation and service.Your...

  • Part Time Support Services Coordinator

    4 days ago

    Horley, Surrey, United Kingdom Avenues Group Full time

    Job OverviewAvenues Group, a community-driven organization, is seeking a skilled and dedicated Part Time Assistant Service Manager to join our team in Horley. This role plays a vital part in supporting young people with learning disabilities, autism, and epilepsy.The successful candidate will be responsible for managing budgets, financial information, and...

  • Individual Care Coordinator

    6 days ago

    Horley, Surrey, United Kingdom Olive Recruitment Full time

    Care Service Manager OpportunityOlive Recruitment is seeking an experienced Care Service Manager to lead our residential care team in delivering high-quality support services for individuals with learning disabilities and autism.Responsibilities:Manage and coordinate residential care services, ensuring they meet organisational standards and regulatory...