Customer Care Advisor

4 weeks ago

Cirencester, United Kingdom Outdoor and Cycle Concepts Full time

Searching for your next adventure? Looking to join a growing company with great prospects? Then come and join one of the UK’s largest outdoor retailers as a Customer Service Advisor.

As part of the Outdoor and Cycle Concepts group, **_Cotswold Outdoor _**is joined by **_Runners Need_**_ _**and **_Snow + Rock_**_ _**to support outdoor enthusiasts by providing excellent customer service and a range of products from world leading brands, all whilst promoting and encouraging sustainability

**How will you make an impact?**
- Engaging and building rapport quickly with our customers to enable understanding of each specific customer’s needs and wants
- Being passionate about being the face of the company, consistently delivering positive and friendly service throughout the whole customer journey
- Driving sales by providing good customer service and product knowledge
- Maintaining a high level of accuracy and attention to detail
- Maintaining departmental and personal Service Level Agreements and KPIs in line with company expectations
- Please note this role is 40 hours per week._

**You’ll fit right in if you have**:

- Great people skills
- A confident and positive approach
- Customer service experience
- Experience working as part of a team

**What’s in it for you?**

Colleagues make a company, so we believe in offering a total reward package that’s more than just base salary. As part of the O&CC team you’ll receive:

- Base salary of £22,880 per annum
- Bonus of up to £1,250 per annum
- 40-60% discount across our range of products
- 33 days holiday
- Company pension scheme
- Access to Perkbox, allowing you to save money all year round. Whether it’s supermarket savings or days out, the daily coffee or a summer holiday - there’s something to suit everyone’s lifestyle.

But there’s more, for a full list of what we offer at O&CC check out our brochure here.

**Applications from all genders and backgrounds are encouraged.**

O&CC aims to be an inclusive employer, where difference is celebrated, respected and encouraged. We truly believe that diversity of experience, perspectives, and background leads to a better organisation for our employees and customers, creating a learning environment and organisational culture that leverage diversity, allowing us all to flourish and keep our business growing.

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