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Police Contact Enquiry Officer

2 months ago

Ryde, United Kingdom Hampshire Constabulary Full time

**Job Details**:

Ryde - 16.5 hours per week

Tuesday & Thursday 9:30am - 3pm and Saturday 9am - 2:30pm

**Salary**: Scale 5, £27,789 - £29,874 per annum (£12,392.39 - £13,322.19 pro rata)

Contract: Permanent

**Weekend enhancement for the role**:
11.95 hours per month weekend enhancement

**Please note that the interviews for the role are expected to take place w/c 20 May 2024 and will be conducted online via Microsoft Teams.**

**About the Role**:
Hampshire & Isle of Wight Constabulary’s purpose is to strengthen the trust of all our communities through our delivery of fair, thorough, transparent and ethical policing and to enable us to keep our communities safe by relentlessly pursing criminals and putting our victims first, all through exceptional local policing.

Currently located in 15 police stations across the County, the Front Counters team are dedicated to providing the best possible service to the public and internal stakeholders.

Police Contact Enquiry Officers are responsible for providing efficient and effective front counter service to members of the general public.

**We are looking for**:

- Are qualified to QCF Level 2 or has comparable work experience.
- Are able to critically assess enquiries and gather information through face to face contact, telephone call backs and electronic systems.
- Have a full UK driving license (if you are required to travel to alternative locations within Hampshire and the Isle of Wight to provide cover, use of pool cars will be available).
- Have proven experience of working in a busy customer / public service environment.
- Have paper-based and electronic clerical skills including experience of creating high volumes of varied documentation.
- Feel confident dealing with confidential and sensitive matters.
- Have knowledge of Windows based Microsoft software and can confidently use IT equipment.

For further information about the role, please view the Role Profile here.

For further information please view the below Information Sheet:.
- Ryde

Working as a Police Contact Enquiry Officer, you will attract benefits including, but not limited to:

- 24 days annual leave;
- Competitive pension scheme;
- Excellent wellbeing support including access to the Employee Assistance Programme;
- Retail, food and leisure discounts through Hampshire Police Leisure & Sports and Blue Light Card; and
- Fantastic career progression including development and secondment opportunities.

**How to apply**:
In addition, you will be required to provide evidence against the following competencies;

We are emotionally aware Level 1

We take ownership Level 1

We are Collaborative Level 1

We analyse critically Level 1

Transparency

**Contact details for an informal discussion**:
Hampshire and Isle of Wight Constabulary is an inclusive employer and strives to have a workforce representative of the communities we police and serve. We recognise that we are not fully representative and are working to address this imbalance through a variety of initiatives.

The Disability Confident campaign aims to remove barriers, increase understanding and ensure that people have opportunities to fulfil their potential and realise their aspirations. We will accommodate requests for reasonable adjustments where possible throughout our recruitment and promotions processes and encourage anyone requiring reasonable adjustments to disclose this at the earliest opportunity.

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