Trainee Revenues/benefits Officer

2 weeks ago


Ryde, United Kingdom Isle of Wight Council Full time

**Westridge Business Centre, Ryde / County Hall, Newport / home working**

**Career Grade 3-6, £23,114.00 to £25,979.00 per annum**

**Vacancy Reference**:2024_806

**Closing Date**:05/04/2024

**Contract Type**: Permanent

**Hours**:37 per week

**Main responsibilities on completion of training will include**:
Undertake enquiries to identify exemptions, discounts and reliefs from council tax.

Evaluate household details relating to Housing Benefit / Local Council Support claims, carrying out assessments of income, capital and other resources relating to entitlement.

Assessing liability to pay and ensuring customer accounts are accurate and up to date.

Collecting and enforcing payments through courts and other powers of collection.

Processing of new claims, changes in circumstances and reviews for Housing Benefit and Local Council Tax Support.

Verify and validate information, making all necessary calculations to determine entitlement and notifying customers accordingly.

Signposting customers to other services and departments.

Dealing with incoming and outgoing calls from customers.

Excellent word processing and numeracy skills.

Strong verbal communication skills - able to liaise at all levels.

Demonstrable team working skills.

A good eye for detail and a meticulous approach to workloads.

The ability to work to strict deadlines in a performance driven environment.

**As part of the role you will be working towards the Level 4 Revenues and Benefits Apprenticeship NVQ.**

For further information about the courses please see:
The IRRV - Institute of Revenues Rating and Valuation Home Page
- _

**_When you join #TeamIWC you'll receive our staff benefits package, including:_**
- _ Annual leave entitlement of 32 days p/a PLUS public holidays_
- _ Local Government pension scheme_
- _ Discounted Solent ferry travel_
- _ Island bus network discount_
- _ Cycle to work scheme_
- _ Staff parking permit scheme_
- _ Discounted island sports & leisure gym membership_
- _ National and local discounts & benefits schemes_
- _
- _ _A relocation scheme of up to £8,000 may be available if you are _specifically relocating to the Isle of Wight to take up a new role with us _
- _ _If you choose to commute to the Isle of Wight daily, you may be eligible to have some travel costs reimbursed_
- The Isle of Wight Council protects its employees from discrimination and this is supported by the _Unacceptable Behaviour Policy_, _Employee Code of Conduct_ and _Behaviours Framework_. We actively promote the diversity of our workforce and we provide flexible working options (where appropriate) to support the different needs of our employees._

**Closing Date**:5 April 2024



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