Medical Receptionist

6 months ago

Northampton, United Kingdom Wootton Medical Centre Full time

**Job Overview**:
Wootton Medical Centre has a vacancy for a part-time Receptionist to join our team as temporary to permanent.
The role will be working 31.25 hours per week, over 5 days, on a two week rota pattern covering 07.45-18.30 hrs.

Week One

L     E     L     L     E

Week Two

L     L     E     E     L

31.25 hours per week

E = 07.45 - 2.00pm 20 min break

L = 12.15 - 6.30pm 20 min break

We are a busy village surgery with over 7,500 patients, 2 GP
Partners, 3 Salaried GPs, 5 Nursing Staff and Reception and Administration Team.

Our Reception Team are the primary contact for our patients and are skilled in signposting patients to the most appropriate clinician by using care navigation. Our team have excellent customer service skills and have patient care at the forefront.

We are a small but busy team with no two days are the same; we are looking for an individual who is self-motivated, patient-friendly and hard working with a flexible attitude.

Previous applicants need not apply.

**Skills**:
We are looking for someone who can handle pressure, think on their feet within a busy and sometimes challenging environment. Customer Service is important to us along with a ‘can do’ attitude as no two days are the same.

Experience of working within General Practice would be an advantage but full training will be offered for the right person.

You will need to be calm, confident with an excellent telephone manner and good PC skills. Flexibility is a must as cover is required for leave.

**Organisation**:
Wootton Medical Centre is a friendly place to work. Our culture is caring and collaborative.

We are a strong team with 5 GPs, 1 Nurse Practitioner, 2 Practice Nurses, 1 HCA, 1 Phlebotomist, 3 Clinical Pharmacists, 1 First Contact Physio, 2 Paramedics, Social Prescribers and Reception / Administration Team.

We are a caring team with an open and honest ethos where everybody is heard and valued.

Job Summary:
The Receptionist provides administration and reception support within the practice whilst projecting a positive and friendly image to patients and other visitors, either in person or via the telephone.

Duties & Responsibilities:

- Welcome patients and visitors to the surgery
- Answer the telephones as a priority
- Deal with any problems in a courteous and respectful manner
- Use the computerised appointment system (SystmOne)
- Ensure all patients who need urgent care are accommodated according to practice protocols
- Respond to all queries and requests from patients and visitors
- Process tasks from clinicians and other colleagues
- Good customer care

Our Receptionist enjoy the variation to the role, no two days are same, a mix of duties to include answering the telephone, administration tasks away from the telephone to include referrals, insurance reports, and the like.

Duties and responsibilities may be varied from time to time under the direction of the
Practice Manager and / or Reception Supervisor, dependent on current and evolving workload and staffing levels.

Confidentiality:

- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this Job Description, the post
- holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:
The post-holder will promote and maintain their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

- Using personal security systems within the workplace according to practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Reporting potential risks identified

Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

- Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legisla

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