Front of House

3 weeks ago

Hinckley, United Kingdom House of Dental Full time

**To proactively manage the non-clinical relationship with potential and existing clients, providing first class customer service.**

Key responsibilities:

- Manage all enquiries from potential new clients, providing information on the services offered by the practice, according to practice brand standards.
- Ensure fast follow-up to all enquiries, with the aim of booking an appointment and achieving new clients for the practice.
- Effectively manage the appointment book for dentists and therapists, ensuring that the daily production targets can be met and the booking system is followed.
- Proactively market the services of the practice, with the aim of recruiting new clients and selling appropriate additional services/products to existing clients.

Including:

- Managing the patient journey post-treatment in order to build long-term relationships with clients. Provide and explain payment options where appropriate, take payment and book the next meeting.
- Manage the systems for follow-up contacts and recall contacts
- Manage the systems for treatment plan reactivation
- Manage the systems for referral and testimonials
- Provide information on the practice membership plan (where appropriate) and proactively sign-up/convert members
- Involvement in practice open evenings, events and other marketing campaigns.
- Manage phone enquiries and booking of appointments, payments and client liaison
- Meeting and greeting clients, providing a customer-focused and seamless patient journey according to the practice’s brand standards.
- Welcoming new clients to the practice and introducing them to the practice philosophy.
- Ensure the “front of house” is maintained to a high standard and complete daily housekeeping tasks, according to the practice’s brand standards.
- Monitor and maintain the relevant systems, in order to provide regular reports to the management team on; appointment book capacity, new client numbers and referral sources, treatment plan take-up and follow-up contact, patient recall response.
- Ensure that all the relevant paperwork is completed promptly and accurately and that all client records are updated and maintained, according to practice procedures.
- Proactively contribute to regular practice meetings.

**Skills & Attitudes**:

- Excellent communication skills, both verbal (including a positive and friendly phone manner)
- Excellent listening skills and an empathetic approach to patients
- Dedicated to providing a first class customer service experience
- Proven sales ability: can spot opportunities, understand and communicate the benefits to the patient, handle objections and close business
- Builds trust and rapport with a wide range of people
- Good organisational skills
- Excellent follow-up ability on all tasks
- Ability to work as part of a team, and alone when required
- Good IT skills
- An ability to bring energy and enthusiasm to any situation and always act with honesty and integrity
- A “can-do” attitude, with the desire to learn new skills and take on new challenges, shows initiative
- Prepared to work according to the practice systems and brand standards
- A professional appearance

If this job advert is still live, then the position is still available.

**Job Types**: Full-time, Permanent

**Salary**: £9.00-£12.00 per hour

Schedule:

- 8 hour shift

Work Location: In person

  • Front of House

    2 weeks ago

    Hinckley, United Kingdom Sodexo UK and Ireland Full time

    we currently have a post for Front of house to join our team full training will be give role responsibility to maintain the company standard of hygiene and cleanliness to assist with basic food preparations. to ensure that foods and non-food products are correctly put away in rotation. hrs of work 19.30 - 01.30 Monday to Friday must have valid driving...

  • Front of House Supervisor

    2 weeks ago

    Hinckley, United Kingdom Brewers Fayre Full time

    We're currently recruiting in our Marina Brewers Fayre. Working 40 hours per week, paying up to £11.90 per hour **Front of House Supervisor** **RESTAURANT NAME: Marina Brewers Fayre** **LOCATION: Hinckley (LE10 0NB)** **HOURS: 40 hours per week** **SALARY: Up to £11.90 per hour** *** **At Brewers Fayre, we do our restaurant jobs differently....

  • Front of House Restaurant Team 18+

    3 weeks ago

    Hinckley, United Kingdom Miller & Carter Full time

    Deliver excellent guest service, at all times by: - Giving every guest a friendly welcome when they enter the business - Explaining the service cycle, our products, our great offers and events - Serving guests in turn, quickly and efficiently - Using situational selling - making recommendations that are appropriate to the guest - Serving and presenting all...

  • Food Service Assistant

    4 weeks ago

    Hinckley, United Kingdom Aramark Full time

    Food Service Assistant - Hinckley, Leicestershire Your Aramark journey starts here Are you looking to work in a fun but busy environment as part of a team? Are you looking for a part time role, weekends only? Want to join a cracking team and a business that has opportunities across the UK? If the answer is yes, then read on. We are currently...

  • Food Service Assistant

    4 weeks ago

    Hinckley, United Kingdom Aramark Full time

    Food Service Assistant - Hinckley, LeicestershireYour Aramark journey starts hereAre you looking to work in a fun but busy environment as part of a team?Are you looking for a part time role, weekends only?Want to join a cracking team and a business that has opportunities across the UK? If the answer is yes, then read on.We are currently recruiting for a Food...

  • Food Service Assistant

    3 days ago

    Hinckley, United Kingdom Aramark Full time

    Food Service Assistant - Hinckley, LeicestershireYour Aramark journey starts hereAre you looking to work in a fun but busy environment as part of a team?Are you looking for a part time role, weekends only?Want to join a cracking team and a business that has opportunities across the UK? If the answer is yes, then read on.We are currently recruiting for a Food...

  • Apprentice Receptionist

    1 week ago

    Hinckley, United Kingdom University Hospitals of Leicester NHS Trust Full time

    GET YOUR CAREER STARTED AS AN APPRENTICE AND EARN WHILE YOU LEARN!!! University Hospitals of Leicester have fantastic opportunities for ambitious individuals to joinone of the biggest NHS Trusts in the country. Serving one million residents of Leicester, Leicestershire and Rutland, we have opportunities to work with experienced staff and develop your future...

  • Receptionist

    4 weeks ago

    Hinckley, United Kingdom Maples Family Medical Practice Full time

    The Receptionist(s) will assist with the smooth running of reception, dealing with telephone and face to face requests and queries. Responsible for all front of house services and patient signposting. The ability to use own judgement, resourcefulness and common sense, work under pressure whilst remaining calm is essential as is the ability to work as part of...

  • Parts Advisor

    7 days ago

    Hinckley, United Kingdom TMS Motor Group Full time

    TMS Motor Group is offering a great opportunity for an experienced Parts Advisor to join their busy, successful Parts Department at their **Hinckley Volvo & Kia dealership.** To succeed in this role you will need to have a strong Parts Advisor experience in a franchised dealer - **this is essential.** As Parts Advisor you must be able to work as part of a...

  • Food Service Assistant

    4 weeks ago

    Hinckley, United Kingdom Aramark Full time

    **Your Aramark journey starts here** Are you currently working within Catering, Food and Beverages or Retail? Would you like to work in food service environment based in a historic motorcycle manufacturer? We are currently recruiting for part time Catering Assistants (food service assistants) to work at our location in Hinckley, Leicestershire. **The...

  • Receptionist

    4 weeks ago

    Hinckley, United Kingdom DS Smith Full time

    Receptionist Reporting into Customer Service Manager **Salary**: Competitive Hours: 21.5 Mon - Thurs 12.30-5.00 & Fri 12.30 - 4.00 - Please note this is a job share role with a requirement to cover full hours during absences and holidays._ About the role This is a corporate front of house receptionist role and as such, suitable experience is required....

  • Receptionist

    4 weeks ago

    Hinckley, United Kingdom DS Smith Full time

    Receptionist Reporting into Customer Service Manager **Salary**: Competitive Hours: 21.5 Mon - Thurs 12.30-5.00 & Fri 12.30 - 4.00 - Please note this is a job share role with a requirement to cover full hours during absences and holidays._ About the role This is a corporate front of house receptionist role and as such, suitable experience is required....

  • Restaurant Supervisor

    3 weeks ago

    Hinckley, United Kingdom Peppervine Full time

    We are looking for an enthusiastic restaurant supervisor to join our team at Peppervine.This exciting opportunity will involve supervising the restaurant at our flagship site The Sycamores Burbage, a stunning pub in the heart of rural Leicestershire. We have 45 seats indoors and our outdoor restaurant has 30, we also take walk-ins in the bar/lounge areas....

  • Receptionist

    2 weeks ago

    Hinckley, United Kingdom DS Smith Full time

    Responsible for greeting, assisting, and providing direction and information to clients, visitors, and other guests of the organisation. Performs administrative and clerical support tasks, including basic filing, record keeping, scheduling appointments, receiving and sorting daily mail, and answering, screening and forwarding incoming phone...

  • Cleaner

    6 days ago

    Hinckley, United Kingdom Atalian Servest Full time

    **Job Reference: CL/CS/23-08/937/4** **Job Title: Cleaner** **Location: Site Based** **Site Address: Doddswell Road Hinckley** **Postcode: Le10 3 bz** **Pay Rate: £10.42** **Contract**:Permanent** **Hours per week: Wednesday,Thursday,Friday,Saturday,Sunday - 14:00 - 22:00, 14:00 - 22:00, 14:00 - 22:00 - hours per week** **Business...

  • Cleaner

    1 week ago

    Hinckley, United Kingdom Atalian Servest Full time

    **Job Reference: CL/CS/13-11/1014/31** **Job Title: Cleaner** **Location: Site Based** **Site Address: Doddswell Road Hinckley** **Postcode: le10 3bz** **Pay Rate: £10.42** **Hours per week: Variable Shift Rota - 22:00 - 06:00 - 22 hours per week** **Business Overview** Atalian Servest and OCS have merged to create a new organisation, the OCS Group...

  • Cleaner

    2 weeks ago

    Hinckley, United Kingdom OCS Full time

    **Job Reference: CL/NK/25-04/1150/27** **Job Title: Cleaner** **Location: Site Based** **Site Address: Hinckley, Station road** **Postcode: LE10 1UE** **Pay Rate: £11.44** **Hours per week: Monday, Tuesday, Wednesday, Thursday, Friday, Sunday - 06:00 - 09:00 - 18 hours per week** **Business Overview** Atalian Servest and OCS have merged to create a...

  • Cleaner

    2 weeks ago

    Hinckley, United Kingdom OCS Full time

    **Job Reference: CL/JR/29-02/1089/3** **Job Title: Cleaner** **Location: Site Based** **Site Address: Normandy Way, Hinckley** **Postcode: LE10 1YA** **Pay Rate: £10.42 - £11.44** **Hours per week: Monday, Thursday, Friday, Saturday, Sunday - 14 hours per week** **Business Overview** Atalian Servest and OCS have merged to create a new organisation,...

  • Cleaner

    2 weeks ago

    Hinckley, United Kingdom OCS Full time

    **Job Reference: CL/CS/25-03/1120/2** **Job Title: Cleaner** **Location: Site Based** **Site Address: Hinckley** **Postcode: le103bz** **Pay Rate: £11.44** **Hours per week: Wednesday, Thursday, Friday, Saturday, Sunday - 14:00 - 22:00 - 37.5 hours per week** **Business Overview** Atalian Servest and OCS have merged to create a new organisation, the...

  • Cleaner

    2 weeks ago

    Hinckley, United Kingdom OCS Full time

    **Job Reference: CL/CH/22-05/1182/17** **Job Title: Cleaner** **Location: Site Based** **Site Address**:Hinckley, Leicestershire** **Postcode: LE10 3BE** **Pay Rate: £11.44** **Hours per week: Monday, Tuesday, Wednesday, Thursday, Friday - 07:00 - 08:00 - 5 hours per week** **Business Overview** Atalian Servest and OCS have merged to create a new...