Sales & Marketing Administrator
6 months ago
**Company Information**
Burbage Custom Windows is a well-established family run window & door manufacturing business which has been established for nearly 30 years. Based in Hinckley, we manufacture our product range on site in our own state of the art purpose-built facilities with advanced machinery and production techniques to ensure the highest quality. We have our own logistics fleet to ensure orders are handled with care and arrive in an efficient time frame as well as providing installation services. The Company continues to move through a sustained period of significant growth and success.
**Role Profile**
The role is to be front of house for visiting customers to the Show Room guiding them through the range of products as well as providing administrative support to the rest of the Installations Team.
**Key Responsibilities**
- Meet & greet customers visiting the Show Room
- Guide customers through the range of products
- Provide refreshments to customers
- Provide customers with an exceptional level of service & ensure that a high level of customer satisfaction is achieved & maintained
- Build sustainable relationships & rapport with customers through open & interactive communication
- Organise & communicate all customer appointments informing all relevant stakeholders
- Manage customer expectation in relation to quotes, sales & follow ups needed
- Identify & assess customer needs to achieve satisfaction
- Build a thorough knowledge of the products & services the Company offers
- Talking confidently about our products, giving them accurate information first time & making sure they understand everything
- To promote & cross / up sell associated products & ancillaries to customers
- Diary management, scheduling sales visits
- Liaise with Sales Reps on the collation & provision of customer information, appointments & data
- Update data onto internal systems in a timely & accurate manner
- Ensure the Installations Enquiry & Sales Tracker is regularly updated throughout the customer journey
- Collate & record departmental KPI data
- Create regular social media posts through the Company’s social media channels
- Assist in creating photo & video content
- Promote the Company’s brand both online & offline
- Order & replenish promotional & marketing support materials
- Liaise with outsourced marketing providers
- Support the facilitation of Company promotional events
- Provide reports on the success of campaigns
- Follow department process flow charts to ensure maximum efficiency
- Log feedback & maintain a list of frequently asked questions to improve the service
- Liaise & support with the entire team in a cross functional capacity & ensure collaborative approach
- General administration duties, archiving, scanning, laminating, photocopying, etc
- Administration support for other team members
- Administration support for other teams where required
- Report any issues that affect performance to your line manager
- Meet daily & weekly targets & report progress daily to your line manager
- Carry out work with a focus on high quality output.
**Skills, Experience & Personal Attributes**
- 2 Years administration experience essential
- PC literate, familiar with Microsoft packages essential
- Familiarity with CRM systems & practices
- Track record of providing first class customer support & services
- Customer orientated, active listening & ability to adapt / respond to different types of characters
- Experience in a sales environment & social media posting would be a distinct advantage
- A background in double glazing or similar home improvement industry would be a distinct advantage
- Self-motivated and focused, with a flexible attitude
- Good attention to detail, with high levels of accuracy & a commitment to quality
- Able to work on & use own initiative & problem solve
- Strong communication, team working & people skills
- Demonstrate a professional & courteous attitude
- Act with integrity & honesty
- Positive attitude to innovation & change
- Looking to build a career in a fast-growing business
**Benefits of Working for BCW**
- Competitive rates pf pay between £23,795.20 - £26,000 per annum
- **(Starting rate normally at entry point however, experience would be taken into account)**
- Discretionary Quarterly Bonus Scheme
- Pay grading structure
- Regular pay reviews
- 40 Hour working week 09.00-17.00 Monday to Friday
- One Saturday ion average every four weeks working 09.00-12.00 taken as TOIL the following week
- Enhanced 32 Days holiday per annum
- Christmas shutdown
- Christmas vouchers
- Staff events
- Pension scheme
- Staff canteen with subsidised vending machines
- BUPA Employee Assistance Programme
- Company workwear and PPE provided
- Onsite secure parking
- Commitment to investing in training and development.
**Job Types**: Full-time, Permanent
Pay: £23,795.20-£26,000.00 per year
**Benefits**:
- Additional leave
- Bereavement leave
- Canteen
- Casual dress
- Company events
- Disc
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