Resident Liaison Officer

3 days ago

Leicester, United Kingdom PA Housing Full time

**So what’s the role all about?**
To act as PA Housing’s ambassador, providing a key role in consulting, liaising and supporting our customers, alongside our service providers for all major works carried out through our Stock Investment team in and around our customers’ homes. You will be a main contact for residents throughout the major works process. You will provide a pivotal role in supporting our Stock Investment team to help deliver an excellent and efficient service to all our customers and contribute in achieving resident satisfaction targets across all areas of service delivery.

This role can offer hybrid working, meaning you will be required to be in the office for around 2/3 days a week with the rest being from home, however we may need you to be in the office more within your probation, whilst you get up to speed.

**Some of the key tasks and responsibilities include**:

- Build strong links with residents providing a key role in consulting, liaising and supporting our customers, alongside our service providers for all major works carried out in and around our customers’ homes.
- Identify residents needs / special requirements e.g. mental health; cultural needs; mobility restrictions prior to major planned works.
- Identify and refer anti-social behaviour; safeguarding concerns; vulnerable residents; abuse and exploitation to the Tenancy Solutions team to enable early and appropriate intervention and action.
- To lead on community investment and resident involvement work with our partnering contractors delivering social value.
- Proactively working with safer neighbourhood teams, external agencies and other neighbourhood partners in delivering planned and major works.
- Work with the financial inclusion teams to be able to confidently signpost residents to encourage take up of training, education and employment opportunities

**To be successful in this role, we’d be looking for the following**
- Educated to GCSE-level standard (grade A-C) or the ability to demonstrate suitable experience to meet the requirements of this role
- NVQ level 2 or equivalent in Customer Service
- Knowledge of managing contractors and / or suppliers
- Complaint resolution and experience of complaint management systems
- Working in customer service role or similar.

**Please refer to the attached job**

**description to find out more**

**What’s in it for you?**
We recognise that people are at the heart of our business and that success is dependant on enthusiastic and committed colleagues. We make sure they feel supported and encourage a culture of opportunity and learning to enable colleagues to fulfil their potential and make a real difference to people’s lives every day.

In return, we reward our staff for their dedication by offering competitive salaries and an excellent discretionary range of employee benefits some of which include:

- Performance related pay**:

- **We want to recognise exceptional performance and you can earn up to 10% on top of your base salary for achieving corporate and individual targets, and completion of all essential compliance tasks. We hold an annual awards event which celebrates colleagues’ success and achievements. In addition, we operate an annual bonus payment scheme based on monthly votes made by colleagues
- Access to the Simply Health Cash plan scheme for discounted optical, dental and health care bills
- Perkbox Rewards - Big discounts on high Street shops, cinemas, airport parking and hotels, savings with Apple, free coffee at Caffe Nero each month, download a free film each month and more
- Health and Wellbeing initiatives such as fitness classes, walking clubs, meditation sessions and more
- Travel to work perks such as Bike2Work Scheme, allowing you to purchase a bike under salary sacrifice & 0% Season ticket loans for bus and train tickets
- Upon successful to completion of your probationary period, we offer our colleagues an interest free loan of up to £5,000 to assist with general living costs

**& much more Check out our handy benefits flyer**

**to see what else we can offer you**

**Job Types**: Full-time, Permanent

**Salary**: £27,052.00 per year

**Benefits**:

- Additional leave
- Company pension
- Cycle to work scheme
- Employee discount
- Sick pay
- Store discount
- Wellness programme

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Performance bonus

Work Location: Hybrid remote in Leicester

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