Graduate Customer Service Advisor

6 months ago


Newcastle upon Tyne, United Kingdom McGrady Clarke Full time

McGrady Clarke are a management consultancy providing sustainability and energy solutions to our global client base. We operate across multiple sectors and work with our clients to develop bespoke sustainability strategies.

Our sustainability solutions address the multifaceted environmental, economic, and social challenges facing business today. Our projects enhance sustainable development opportunities, heighten operational efficiencies and reduce environmental impact to future proof our clients in the evolving global economy.

Are you a recent graduate with a passion for business with exceptional analytical and communication skills? We are looking for a talented, driven and ambitious Graduate who wants to kick start their business career.

As a Graduate Account Manager, you will play a pivotal role in strengthening relationships with our existing partners and energy suppliers. Your primary responsibility will be to ensure seamless communication and collaboration with our clients, helping them resolve queries and complete projects.

**What do we offer that makes us different?**

We offer industry leading solutions to our clients and industry leading packages to our Staff.
- Extended festive break.
- Quarterly company events.
- Bonus Scheme (company performance dependent).
- Free Parking.
- Quayside location overlooking the River Tyne.

**Key Responsibilities**:

- Nurture and maintain positive relationships with existing partners and energy suppliers.
- Respond promptly and efficiently to customer queries, ensuring exceptional customer service.
- Gather and analyse data to create comprehensive reports for clients, providing valuable insights.
- Advise existing clients on new energy services, tailoring solutions to their unique requirements.
- Collaborate with a diverse team to develop innovative strategies to optimise client satisfaction.
- Help coordinate and manage key account relationships.

**Qualifications**:

- Bachelor's degree in Business, or a related field.
- Excellent communication skills, both written and verbal, with the ability to build strong rapport.
- A Strong analytical mindset and proficiency in data analysis tools.
- Customer-focused approach with a keen eye for problem-solving.
- A genuine passion for Business.

**Salary**: From £21,500.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Discounted or free food
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Work Location: In person



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