Customer Service Representative

2 weeks ago

Torquay, United Kingdom Vermelo RPO Full time

**Customer Service Consultant - Insurance**

**Location: Torquay - Must be commutable to Torquay.**

**Hybrid working - 1 day a week in the hotel**

**3 weeks in the hotel for training.**

**Salary: £20,500 - Bonus up to £2700**

**Hours: Monday to Friday - 9 am to 5 pm Monday to Friday - 1 Saturday every 4 weeks - 9 am-1 pm (when you work a Saturday, you’ll get the time off in lieu).**

Are you looking for the next step in your career in insurance?

We are looking for self-motivated individuals looking to work in a friendly, supportive, team-orientated, and customer-driven environment.

You will be working for an innovative and expanding group of insurance companies, specialising in Home Insurance Services and you will be given an opportunity for a career with a business, renowned for their staff reward and recognition.

**About the team**

We are looking for self-motivated individuals looking to work in a friendly, supportive, team-orientated, and customer-driven environment.

We pride ourselves in delivering great results through a combination of hard work, collaboration, and dedication. Working for Brightside is all about making a difference. A difference for our customers and our business. It’s about putting our customers at the heart of what we do - doing the right things and doing them well. We have created an environment which empowers individuals and rewards hard work.

**About the role**
- You will take inbound calls from our customers helping them with queries about their existing policies.
- You’ll guide customers through the process to change their existing policy; whether it’s a name or address change, or something more complex.
- Using your product knowledge and customer service skills you’ll resolve and offer solutions.
- Building rapport and understanding each customer’s requirements
- You will also be required to support customers who are unable to complete our online journey.
- You will make outbound calls to our customers to confirm policies are correct.
- You will be responsible for managing team diaries and inboxes.
- Contacting customers regarding missed payments or debt supporting with financial difficulties and exploring all options
- Supporting customers in following the claims process
- Supporting customers with the cancellation of their policies
- You will be responsible for handling sensitive customer data and adhering to FCA regulatory guidelines.

**About you**

You will be at your best when you are helping customers by delivering exceptional service. Ideally, you will have experience working in a fast-paced environment with a focus on performance and putting the customer first.

You will:

- Be a strong communicator who can adapt your style to each customer.
- Be energetic and have a positive approach to problem-solving.
- You will need to be able to understand customer’s needs effectively showing ownership, empathy, and resolution.
- Strong verbal communication skills are a must with the ability to adapt your style when needed.
- It is important that you are self-motivated, driven, and resilient to meet and exceed your performance targets and KPIs.
- Be computer literate.

**Great perks of the role**:

- 25 days holiday (Plus bank holiday, 33 days in total)
- Discounts on experience days, food, and drink and over 250 big-name retail brands
- Well-being support
- Health-care Cash Plan
- Paid charity days

**Working from home**

You will need a broadband upload and download speed of at least 10 Mbps. If you’re not sure what your internet speed is, you can check it by ‘googling’ internet speed test and selecting the ‘Run Speed Test’ button.

**What’s in it for you?**

You can expect to receive full training and support until you’re fully competent in the role. Your training will be a mixture of remote and face-to-face based and some on-the-job - at every stage of the training we’ll make sure you’re happy and confident with what you’ve learnt.

We believe in the value of developing our people and we can offer you genuine career opportunities. Following your initial induction and training, we will provide valuable in-role development, you’ll also can attain accredited industry qualifications.

**What are we doing to help us build a thriving, inclusive community?**

Our ambition is to build a more diverse, equal and inclusive workplace for everyone, and we have a mission statement in place to reinforce our commitment. However, that’s the easy part

Our key challenges are
- How we continue to nurture positive behaviours in our own culture to foster healthy, happy and collaborative colleagues where performance is recognised, and differences celebrated.
- How we strive to build our internal community to better reflect the diverse communities we serve.

To help us achieve this, we have recently established an employee network called **#WeAreMarkerstudy** - a body of proactive colleagues with diverse interests and experiences, who have volunteer

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