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Customer Service Advisor
3 months ago
**Customer Service Advisor - £18,525 - £21,477.25 + Benefits - Torquay, Devon**
**The Role
Are you ready to put your people skills to the test and become the superhero of customer satisfaction? If so, we want you
As one of the leading insurance Brokers in the Southwest, we specialise in a range of commercial and personal insurance products and have an exciting opportunity for an enthusiastic Customer Service Advisor to join our vibrant team of insurance professionals.
Based within the Broker Support Customer Services Team, you will work closely with both the sales and finance departments to assist existing customers with changes to their policies.
**Key Responsibilities:
The key responsibilities of a Customer Service Advisor include, but are not limited to:
- Process any changes to our customers insurance policies throughout the year.
- Complete and process cancellation requests.
- Monitor, check and process any documents received from insurers and clients.
- Liaise with the accounts department to ensure that credit control rules are followed.
- Chase and accept payments by cheque, credit card and direct debit for new business, renewals and policy amendments.
- Adhere to company policy and best practices in line with current FCA compliance regulations.
**The Company
Riviera Insurance Group is a business, taxi and personal insurance specialist serving the whole of the UK. Based in Torquay we have taken our name from the stunning coastline of Torbay’s English Riviera. From humble beginnings in a shared office space employingjust 2 people, Riviera Insurance group now employ a team of over 25 advisors across four different insurance broker brands.
Annually we service over 6300 policyholders and write over £6.5 million pounds in insurance premiums, with exceptional customer service and claims procedures. At our very core, we are a business with integrity, where customer service is ingrained in ourculture.
**The Benefits
- 28 Paid days holiday a year (inclusive of bank holidays).
- Company health care plan and company Pension Plan.
- Genuine opportunity to train and become certified with a CERT CII qualification, fully funded by the company.
- Occasional free lunches, office events, employee of the month awards and team-building activities.
**The Person
The key skills and qualities of a Customer Service Advisor are:
- A brand representative. Customer service is our culture, so you’ll need to be passionate and enthusiastic about what you do.
- Prepared to stick at it - There is a lot to learn, so don’t get nervous. We are here to train and support you throughout your career, not just in the early days. We want people to join us who are prepared to learn and grow with us.
- Able to work and learn quickly in a fast-paced, fun and dynamic environment with a good sense of humour, insurance can be boring
- but we aren’t.
- Care about doing a great job and exceeding expectations with the quality of what you do.
- Diverse teams are the best teams, so we encourage applicants from all walks of life.
