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Patient Environment Auditor

4 months ago

Hampstead, United Kingdom Barnet and Chase Farm Hospitals Full time

**Main duties of the job**:

- The post holder is responsible for preparing and ensuring a range of planned and un-planned quality audits takes place for the entire range of multi-disciplinary services within their area. Primarily through the use of electronic data collection systems.
- Ensuring the completion of issues identified with various professional groups
- To ensure that all National Standards for cleaning are fully met and the Trust consistently achieves a high score for each inspection.
- To ensure to meet the Care Quality Commission outcomes that are reported quarterly.
- Liaise with facilities management team leaders and estates supervisors on urgent work
- Deal with patient/customer queries and co-ordinate with other staff as appropriate.
- Any other duties commensurate with the grade

**Working for our organisation**:
The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.

Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top

**Detailed job description and main responsibilities**:

- Assisting in preparing action plans in response to any escalation audits and specific local patient feedback
- Attending Team meetings
- Accurate and timely updates of database with audit results available for Facilities Performance Training & Development Manager to complete reports.
- Working collaboratively with peer Patient Environment Team Leader / Facilities Performance Training & Development Manager to share best practice and ensure the delivery of the highest consistent standard of Facilities Management services throughout the Trust
- The post holder will work with the Patient Environment Team Leader / Facilities Performance Training & Development Manager to identify group training needs and provide and support the delivery of PLACE training and related activities.
- It will be necessary to role model world class care and infection control behaviours and to provide direct feedback in situations where improvement is needed.
- Participation in occasional external meetings, which may require the post holder to stay in accommodation over night, away from their normal place of work.
- The post holder will be require to raise requisitions and obtain approval from the relevant budget holders for ad-hoc purchases and approved projects according to need and ensuring economical use.
- Actively contributing towards the identification and delivery of cost improvement programmes (CIP)
- The Patient Environment Auditor will be required to investigate, and give evidence to support all formal and informal complaints, as directed by the Patient Environment Team Leader / Facilities Performance Training & Development Manager as requested by the Head of Facilities Operations and in accordance with the Trusts complaints management policy.
- Contact with the Matrons and Ward Managers/senior Sisters/Charge Nurses will be necessary and positively dealing with the feedback and demonstrating that all feedback received has been actioned and identifying the relevant lessons to be learnt.
- The post holder will be expected to work in a way that is customer-focussed, whether that customer is internal or external to the organisation, to actively involve service users at every opportunity and to respond promptly and positively to feedback from users. To promote a culture of safety and quality, openness and accountability in an environment of flexibility in response to the changing hospital needs.

**Person specification**:
**Education & professional Qualifications**:
**Essential criteria**:

- English Language to GCSE standard or equivalent
- Literate and Numerate

**Desirable criteria**:

- NVQ level 3
- Good written and verbal skills, able to liaise with the public and staff at all levels

**Experience**:
**Essential criteria**:

- Previous NHS experience in auditing NSC standards
- IT literate (highly competent user of various MS Office functions including Excel)

**Desirable criteria**:

- Minimum 2 years customer care experience

**Skills and aptitudes**:
**Essential criteria**:

- Ability to seek and share information and ideas in a discreet, respectful, confident and compelling manner
- Ability to plan & organise new compliance activities

**Desirable criteria**:

- Excellent verbal communication planning, organising and communication skills

**Personal Qualities & attributes**:
**Essential criteria**:

- Ready and able to exercise initiative and multi-task, you will be able to work independently whilst being a good team playe
- Ability to organise effectively and prioritise own workload
- P