Call Response Agent X 2

4 weeks ago

Wallington, United Kingdom YourRecruit Group Full time

We have **x 2**fantastic opportunities working for an independent charity as a **Call Response Agent**, based in **Wallington**. This client specialises in "around the clock" support to the general public - every minute of every hour of every day will be different, you will be communicating with the general publicwho will provide information anonymously, you could be communicating with others whom are scared/vulnerable or afraid of consequences, therefore this role requires continued empathy and support throughout.

Potential start date: Monday 13th February 2023

*Full DBS Clearance will be required*

**Still keen - here’s more...**

**Salary**: £22,325, plus benefits to include free parking, pension, cycle to work scheme and employee discount scheme

**Shift Pattern**: Four days on, followed by four days off - Shifts across a 24/7 hour operation (Monday to Sunday):
07:00 - 19:00 (12 hr shifts, 1.25-hour break, 10.75 hours paid)

08:00 - 20:00 (12 hr shifts, 1.25-hour break, 10.75 hours paid)

14:00 - 00:00 (10 hr shifts, 1-hour break, 9 hours paid)

21:00 - 07:00 (10 hr shifts, 1-hour break, 9 hours paid)

First two weeks in the post will be training and will look like the following: 1st week = 09:00 - 16:00, 2nd week = 09:00-17:00

**What will your working week be like?**

The purpose of the **Call Response Agent** is to ensure that information is passed from the public to the relevant agency accurately and securely, without any reference to the caller’s identity.
- Record information from members of the public via the telephone or other relevant medium.
- Question the source where possible to ensure best information is received.
- Input the qualified information onto the database before forwarding to the appropriate Intelligence unit or external agency ensuring information complies with data protection and disclosure requirements.
- In the event of the Contact Centre receiving information regarded as time critical or a threat to life, contact Police Control rooms/Major Incident Rooms and have information noted/actioned for appropriate response.

**Who will suit this role?**

You need to be a people’s person, with the ability to accurately communicate specific information to ensure it reaches to right outcome.

This is such a fascinating role, that offers you the ability to help others - all in a good day’s work.

**For your information:
*Interested? Please send your CV in as a Word format only

**Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee**

**Keywords**: customer service, call agent, customer relationships, service users, admin, customer support, contact centre

YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.

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