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Call Response Agent
3 months ago
Are you ready for an impactful role that makes a difference every day? An exciting opportunity awaits you to become a Call Response Agent working for an independent charity based in Wallington. Join a team committed to providing support around the clock to the general public, where no two days are the same.
Position: Call Response Agent x 3
Location: Wallington
Slary: £24,145, plus fantastic benefits (free parking, pension, cycle to work scheme, employee discount scheme, Life Insurance x2 annual salary and a Birthday card and cake on your special day)
Shift Pattern: Four days on, followed by four days off - Shifts across a 24/7 hour operation (Monday to Sunday)
Role responsibilities:
The purpose of the Call Response Agent is to ensure that information is passed from the public to the relevant agency accurately and securely, without any reference to the caller's identity.
?? Record information from the public via telephone or other relevant mediums.
? Question sources to ensure the best information is received.
??? Input qualified information onto the database, ensuring compliance with data protection and disclosure requirements.
?? In case of time-critical information or threats to life, contact Police Control Rooms/Major Incident Rooms for an appropriate response.
