Call Centre Agent

5 months ago

Wallington, United Kingdom Lloyd Recruitment Services - Epsom Full time

We are looking for experienced Call Centre Agents to join a friendly team in a busy contact centre based in Wallington.

Providing a calm and professional service, you will respond to members of the public either facing difficult situations or needing advice and guidance, sometimes being required to respond quickly and efficiently.

You will need to be a clear and confident communicator able to gain as much information as possible by questioning and be able to remain calm under pressure.

Call Agents work a 4 on 4 off rolling shift pattern, with the following repeating shift times:
7am to 7pm

8am to 8pm

2pm till midnight

And 9pm till 7am

These shift times are set, and you must be able to commit to ALL of them in the contact centre in Wallington, Surrey.

Paying £23,442.

**What’s in it for me?**
- Opportunity to work in a role where you really make a difference
- Life insurance 2x your annual salary
- Pension scheme
- Cycle to work scheme or option to rent a bike
- Employee discount scheme for shopping and entertainment plus more

**Duties**:

- Taking incoming calls from members of the public, gaining as much information as possible
- Writing a report with the information gathered which will be forwarded to various law enforcement agencies.
- Being a friendly voice on the end of the phone, remaining calm and advising the best course of action.
- Understanding the nature of the call i.e. urgent or non-urgent and acting accordingly

**The Individual**:

- Excellent interpersonal skills with good telephone manner to ensure callers are put at ease
- Ability to work well under pressure and make quick decisions
- Ability to retain information and record to a high level
- Previous experience in a call centre or working with vulnerable people would be an advantage.

If not, please take a look at our other roles or give us a call today and see how we can help.

Refer a friend and earn up to £500 If you know someone who is searching for a new opportunity, recommend Lloyd Recruitment Services and you will receive a retail voucher of your choice up the value of £500. Full details can be found on our website.

Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.

**Job Types**: Full-time, Permanent

**Salary**: £23,442.00 per year

Schedule:

- 12 hour shift

Work Location: In person

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